Rapid Response, Partners Senior Communications Manager

Zscaler•San Jose, CA

25d

About The Position

Zscaler is seeking a Senior Communications Manager for rapid response and partner communications. This U.S.-based hybrid or remote role sits at the intersection of rapid response, communications operations, and partner communications. The manager will shape Zscaler’s real-time narrative during breaking news, build a scalable global partner communications program, and develop analytical frameworks that connect communications outcomes to business impact and pipeline. The position reports to the Director of AI, Product Communications on the Corporate Communications team.

Requirements

8+ years of experience in PR, communications, or communications operations, ideally in B2B technology or cybersecurity.
Demonstrated curiosity about AI tools and a history of integrating new technologies to enhance daily workflows and problem-solving.
Proven track record of developing, securing approval for, and pitching reactive content within hours of breaking news.
Experience using measurement platforms and communications analytics tools to evaluate media effectiveness.
Experience building and scaling communications programs.
Strong analytical skills, including experience building business cases, tracking pipeline impact, and presenting quarterly business reviews to executive leadership.
High-integrity judgment and strong multi-format writing skills across statements, bylines, and internal communications in high-pressure situations.

Nice To Haves

Proven ability to use AI technologies and workflows to drive measurable operational efficiency.
Experience leading partner communications between vendors.
Experience in fast-moving PR, communications, or newsroom environments.
Direct experience in cybersecurity or another fast-moving, threat-driven industry.
Familiarity with pipeline and revenue attribution models for marketing and corporate communications.
Experience building, scaling, or modernizing a communications measurement program from scratch.

Responsibilities

Monitor breaking industry news, emerging threats, and competitive developments, and rapidly develop and syndicate Zscaler’s perspective.
Build and maintain a rapid-response playbook, executive quote bank, and streamlined approval workflows with subject matter experts, executives, and agency partners.
Pitch reactive commentary, bylines, statements, and social content to key press covering breaking industry events.
Develop a partner communications program with Partner Marketing to highlight partners and strategic partnerships, including partnerships with top technology companies, and scale the program globally.
Track and analyze share of voice against competitors and industry benchmarks using communications analytics tools.
Own the cadence, content, and executive presentations for quarterly business reviews, connecting Corporate Communications program effectiveness to pipeline and revenue impact.