Senior Communications Manager

Microsoft•Redmond, WA

About The Position

At Microsoft, we’re building deeper, more consistent connection with the people who care most about Windows—especially the enthusiast, developer, and IT communities that shape the platform every day. We’re looking for a Senior Communications Manager to create and run social media programs and campaigns and to help scale community engagement and storytelling through the Windows Insider Program. This role is ideal for a strategist who can translate complexity into clear, human narratives—then operationalize them into a repeatable program. You’ll be the advisor, architect, and operator behind the teams who show up in the community, helping product makers tell their story in a way that’s authentic, accessible, and meaningful. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 4+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience.

Nice To Haves

Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 8+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience.
3+ years experience working with social media platforms.
4+ years of experience in communications, executive communications, social media strategy, community engagement, or Public Relations.
Experience building content strategies and operating rhythms (editorial planning, stakeholder management, approvals).
Compelling and effective writing and editing skills with demonstrated ability to adapt tone for for executive voice and technical audiences.
Experience using solid judgment and discretion, with comfort operating in dynamic, high-stakes environments.
Ability to influence across teams and levels without direct authority.

Responsibilities

Build social media campaigns and programs (end-to-end): Define the strategy, goals, messaging principles, and operating rhythm across platforms (e.g., LinkedIn/X), including editorial planning, narrative arcs, and content formats.
Support the development of a compelling spokesperson bench: Help product makers across Windows use their voice to drive clarity and education on product updates.
Strategic counsel to executive voices: Partner directly with leaders and their chiefs of staff/comms partners to support direct-to-community communications.
Social content creation support: Support posts, threads, comments, and longer-form narratives; build a scalable intake-to-publish workflow (briefing, drafting, reviews, approvals, scheduling).
Windows Insider community storytelling: Partner with marketing and engineering teams to identify and develop story opportunities rooted in Insider learnings and community moments—turning product progress, feedback loops, and maker stories into compelling narratives.
Define the most strategic mediums and moments to tell those stories (e.g., blogs, social, video, newsletters, community posts, events, podcasts), and craft channel-ready story packages with clear angles, core messages, creative concepts, and assets that can scale across audiences.
Community engagement programming support: Support marketing in scaling Insider/community engagement moments (e.g., AMAs, listening sessions), including talk tracks, run-of-show, follow-up content, and community amplification.
Social listening + insights: Partner with social teams to establish a consistent pulse on community themes, questions, and friction points; synthesize insights into actionable recommendations for comms and partner teams.
Cross-functional alignment: Partner with product, engineering, marketing, and support teams to ensure narratives are aligned to real product progress and community priorities.
Prepare for high-visibility moments: Provide day-of guidance and messaging support for major announcements and high-attention cycles.
Measurement and continuous improvement: Define success metrics (engagement quality, narrative pull-through, audience growth, Insider/community participation signals) and iterate based on what performs and what resonates.
Embody our culture and values.