Senior Commercial Loan Servicing Specialist

Wells Fargo & Company•Los Angeles, CA

17h•$77,000 - $145,000

About The Position

Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist. In this role, you will lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution. You will evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements. You will coordinate all aspects of resolving open customer service issues and interact with internal and external customers. You will serve as the primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs. You will review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications. You will serve as an escalation point in the resolution of client issues and conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes. You will identify activities of the team to ensure conformity with established procedures. You will collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals. You may lead projects, teams, or serve as a mentor for lower-level staff, and may contribute to strategic initiatives. You will independently resolve moderately complex issues and lead the team to meet deliverables while leveraging a solid understanding of the function, policies, procedures, and compliance requirements.

Requirements

4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Responsibilities

Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
Serve as an escalation point in the resolution of client issues
Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
Identify activities of the team to ensure conformity with established procedures
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements