Senior Commercial Loan Administrator

Santander • New York, MA

1d • $67,500 - $117,500

About The Position

The Senior Commercial Loan Administrator (also referred to as a Commercial Relationship Administrator) is a full-time, customer-focused role within Webster’s Commercial Middle Office. The position supports pre-closing, regulatory, closing, and higher-level portfolio servicing activities for commercial loan originations. It works closely with Lending Teams, Operations, attorneys, borrowers, and Deposit Services to deliver accurate closings and strong customer experiences.

The administrator serves as a bridge between the Lending Team and Operations throughout the life of loans in designated portfolios. The role ensures closings are complete, accurate, and compliant with bank policies and procedures, while supporting Relationship Managers, Portfolio Managers, and Underwriters. It also contributes to lending-process improvement projects and expanded middle-office capabilities.

Requirements

• Bachelor’s degree in a related field, or equivalent demonstrated through work experience, training, military service, or education.
• At least 5 years of commercial lending loan administration and/or closing experience involving commercial transactions of $10 million to $50 million or more, within borrower segments such as C&I, CRE, Sponsor & Specialty, or ABL.
• At least 5 years of account relationship management experience.
• Excellent organization, planning, time-management, and multitasking skills.
• High confidence reviewing and understanding legal loan documents and contract terms.
• Excellent oral and written communication skills, including the ability to convey a broad range of information succinctly and accurately.
• Excellent interpersonal and negotiation skills.
• Ability to interface with all levels of management.
• Flexibility and ability to adapt to change in a dynamic environment.
• Excellent analytical skills and investment and business acumen.
• High attention to detail.
• Ability to contribute positively to a team, including under pressure and while performing routine tasks.
• Ability to identify financial documents, including audits, year-to-date financials, and credit agreements.
• Ability to work with internal and external customers.
• Must be legally authorized to work in the United States full time without employer sponsorship to commence employment.

Nice To Haves

• Paralegal experience.
• Experience in data analysis or business operations; preferred but not required.
• Established work history or equivalent demonstrated through work experience, training, military service, or education.

Responsibilities

• Serve as the primary bridge between Lending Teams and Operations, coordinating with attorneys and borrowers across the loan lifecycle for designated portfolios.
• Conduct KYC activities for BSA compliance and complete entity setup in loan systems.
• Prepare loan setup forms and complete Loan Operations closing checklists.
• Support Portfolio Managers with collateral due diligence, including ordering flood searches and coordinating flood packages when applicable.
• Process good-faith deposits, verify third-party invoices, and reconcile debits and credits for disbursement balancing.
• Coordinate pre-closing activities with attorneys for new loans, modifications, extensions, and renewals.
• Monitor and coordinate insurance needs as applicable.
• Review draft loan documents with the line of business to confirm alignment with bank policy, credit approval terms, and loan system compatibility.
• Obtain and verify funding instructions or requirements; receive the attorney’s clear-to-close form; ensure accounts balance; and deliver a complete closing package to Loan Operations for booking.
• Support Treasury Deposit Services with account openings and required online services.
• Perform quality control checks on loan and lending systems to ensure accuracy.
• Follow up on missing or pending items and ongoing documentation, including expired or cancelled insurance, coordinating timely force placement with Operations as necessary.
• Assist Portfolio Managers with follow-ups on other ticklers, such as financial statements, covenants, and manual tax monitoring.
• Support lighter-touch customer requests, including balance inquiries, loan statements, interest-rate options, and extensions, working with the line of business for approval and Operations for execution.
• Review advance requests, circulate them for approval, and submit them to Loan Operations for processing.
• Coordinate internal loan-system administrative coding changes with Loan Operations in accordance with bank policies and procedures.
• Work on internal projects to improve lending processes, expand middle-office capabilities, and support Lines of Business and Operations.

Benefits

• The company describes a competitive rewards package and benefits designed to support employees, their families, and well-being, but specific benefit offerings are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior