Senior Commercial Invoicing Representative

C.H. Robinson•Green Bay, WI

12d

About The Position

We're looking for a Senior Commercial Invoicing Representative to join our growing team. This is a newly created position that offers the opportunity to build processes, drive improvements, and become a trusted partner for a key customer. If you enjoy analyzing data, identifying trends, solving complex problems, and working directly with customers to improve outcomes, this could be the perfect next step in your career.

Requirements

High School Diploma or GED equivalent
Minimum 4 years of customer service experience
Strong analytical skills with experience interpreting data and identifying trends

Nice To Haves

Proficient in Microsoft Office Suite of Programs
Previous experience with the Navisphere system
Strong written and verbal communication skills
Positive, professional attitude and excellent customer service skills with an ability to deal with conflict/sensitive topics
Strong interpersonal skills
Critical thinking skills and the ability to use own judgement and make decisions
Self-motivated and the ability to work independently
Effective in multitasking and prioritizing their skills and time
Basic understanding of LTL contracts, rules, and regulations
Familiarity with automation and/or AI-driven technology in billing or operations

Responsibilities

Manage the invoicing process and ensure all invoices are accurate and released on time according to SOPs
Responsible for root cause analysis for invoicing issues
Creation and implementation of SOP’s and solutions
Manage and complete customer specific invoice requests
Utilize problem solving and critical thinking skills to work with customer account teams and customers to resolve invoicing issues and questions
Align with cross-functional teams to enhance and ensure consistent processes with accounts receivable, account team, and collections team on matters of delinquent accounts
Responsible for proposing/developing solutions for invoicing process improvement
Maintain and oversee professional relationships with their customers’ Accounts Payable teams to ensure our invoicing practices are aligned and current
Other duties or responsibilities as assigned according to the team and/or country specific requirements

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities