Senior Commercial Account Manager

MNS1 EXPRESS INC•Plainfield, IL

11h•$75,000 - $85,000

About The Position

The Senior Commercial Account Manager manages and grows assigned customer accounts, develops new business, and supports profitable carrier procurement. The role combines customer account management, account growth and new business development, and carrier sourcing and service coordination. It focuses on customer relationships, pricing, gross profit growth, and retention. Account ownership is formally assigned as readiness and business needs allow. The position also involves personally sourcing and booking carriers alongside Operations and Carrier Sales, following established task ownership and handoff procedures. The position reports to a Director of Business Development / Pod Leader, with oversight from the Vice President of Sales, and works closely with Operations, Carrier Sales, and support teams. The role is full-time and exempt, based in Tinley Park, Illinois, with an on-site/hybrid location arrangement. Compensation consists of base salary, commissions, and first-year incentives; the listed pay range is $75,000–$85,000.

Requirements

At least 5 years of experience in freight brokerage, logistics, or transportation.
Proven ability to manage customer relationships and coordinate reliable freight service.
Demonstrated success in revenue growth, margin management, and customer retention.
Strong understanding of carrier management, load planning, and shipment execution.
Ability to balance account growth, new business development, and hands-on carrier booking.
Proficiency with TMS and CRM platforms.
Excellent communication, organization, and problem-solving skills.

Nice To Haves

McLeod experience preferred.
Bachelor’s degree preferred; experience may substitute.

Responsibilities

Manage formally assigned customer accounts and support clear transitions of account ownership.
Serve as the primary customer contact, ensuring responsiveness and consistent service.
Conduct regular account reviews, identify growth opportunities, and proactively manage risk.
Build and maintain relationships with decision-makers across customer organizations.
Expand existing accounts through additional lanes, services, and strategic opportunities.
Identify and pursue new business aligned with company capabilities.
Build a consistent pipeline and deliver profitable growth against agreed account plans.
Maintain disciplined pricing, margin management, and revenue forecasting.
Source, negotiate with, and book qualified carriers in accordance with company procedures.
Record carrier bookings accurately in the TMS and coordinate shipment requirements with Operations.
Follow company SOPs, documentation standards, and task ownership requirements.
Coordinate customer updates and escalations with Operations and ensure clear handoffs and accepted coverage for time-sensitive or after-hours needs.
Work with the Pod Leader to prioritize account growth, service improvement, and new business.
Assist in onboarding new customers to ensure operational readiness and profitability.
Partner with Operations and Carrier Sales while respecting assigned responsibilities and escalation paths.
Contribute to continuous improvement of workflows, processes, and service standards.
Grow gross profit while maintaining disciplined pricing and healthy account margins.
Maintain customer relationships, retention, and service consistency; demonstrate reliable follow-through, timely escalation, and accurate TMS records.
Develop accounts that can scale through effective collaboration with Operations and Carrier Sales.
Uphold company standards for professionalism, accountability, and execution.