Senior Commercial Lines Account Manager

Higginbotham•Lakewood, CO

1d•$80,000 - $120,000

About The Position

Provides prompt, accurate, and courteous service to clients, producers, and company personnel while supporting the acquisition, retention, growth, and servicing of commercial accounts. The role plans and implements insurance programs, keeps current on carrier developments and relevant laws, and advises clients on coverage, exclusions, exposures, and audit procedures. It also provides technical support to producers, prepares proposals and applications, supports renewals and remarketing, manages workflow, and helps resolve client complaints and disputes while maintaining productive relationships with clients, producers, and carriers. The position is based in the Denver, Colorado office, with a fully remote schedule considered for qualified candidates. The anticipated salary range is $80,000–$120,000, depending on experience and qualifications.

Requirements

At least 8 years of Commercial Property & Casualty Insurance experience.
Active General Lines or Property & Casualty license.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to lift 25 pounds.
Repeated use of sight to read documents and computer screens.
Repeated use of hearing and speech to communicate by telephone and in person.
Repetitive hand movements, including keyboarding, writing, and using a 10-key keypad.
Ability to walk, bend, sit, reach, and stretch in all directions.

Nice To Haves

Experience with Construction, Manufacturing, Non Profit, and Real Estate accounts.
Certified Insurance Counselor (CIC) designation or equivalent.
Applied Epic experience; knowledge of a similar Account Management System (AMS) is acceptable.

Responsibilities

Plan, design, and implement insurance programs for clients in accordance with agency guidelines.
Maintain knowledge of carrier developments and changes in federal and state laws that may affect clients’ businesses.
Consult with, inform, and educate clients about coverage, exclusions, exposures, and audit procedures, and document information in electronic files.
Provide producers with technical support on coverage, proposals, suspense items, and related client needs.
Investigate and prepare proposals and applications; submit them to insureds and carriers, obtain client signatures, and follow up to ensure timely responses in conjunction with the producer.
Prepare insurance summaries, schedules, and proposals for account reviews.
Remarket accounts, contact clients, follow up with producers, and renew policies according to agency standards.
Set priorities and manage workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities.
Represent the agency with producers in handling complaints, arbitrating disputes, or resolving grievances.
Facilitate productive working relationships between clients and producers and maintain positive relationships with insurance carriers.