Senior Collections Specialist

Clean Harbors•Deer Park, TX

2d•Onsite

About The Position

Clean Harbors is looking for a Senior Collections Specialist to be responsible to collect large account receivables, investigate credit issues, prepare and maintain reports and customer files, recommend accounts slated for collection agencies or to be placed on hold, and prepare accounts receivable adjustments.

Requirements

Bachelors degree in Accounting/Finance/Related field
5+ years of experience in a similar role
Excellent customer services skills and telephone manners
Excellent communication and organizational skills
Ability to perform multiple tasks simultaneously
Ability to interface with all levels of management
Understanding of basic accounting principles
Understanding of basic customer procurement principles
Basic understanding of complex billing requirements
Ability to successfully manage and collect a portfolio of diverse national accounts
Ability to utilize current internet technology as a research tool
Ability to professionally address and resolve difficult customer interactions, as well as the ability to develop, foster and maintain customer relationships during the collection process
Ability to work with Customer Procurement or IT departments in resolution of any refinements, enhancements or conflicts that may arise impacting collections
Must be available to travel to customer accounts as required
Ability to critically review and make recommendations to manager of accounts to be submitted to the legal department. Recommendations must withstand management review.
Ability to critically review customer credit worthiness and status of outstanding customer receivables and place accounts on credit hold as per self-determination. Recommendations must withstand management review.
Ability to review and reconcile customer accounts as needed
Demonstrated experience in the management of, and knowledge of successful collection techniques utilized with, National Accounts; Commercial collections experience; Previous finance experience a must

Responsibilities

Responsible for collection and management of a diverse account receivables portfolio, particularly large national customers, via telephone, email, website, etc., as necessary to successfully manage and collect.
Investigate, or refer for investigation, credit issues
Manage portfolio with particular attention to customer, industry, service line or economic trending
Review complex customer contracts and understand contracted terms and conditions, and make necessary referrals regarding receivables issues related to contracted terms and conditions as needed
Prepare monthly reports as requested or required
Utilize excellent customer services skills and telephone manner, including the ability to professionally address and resolve difficult customer interactions, as well as the ability to develop, foster and maintain customer relationships during the collection process
The ability to drive Sales and Operations staff on resolution of pending action items
Maintain customer files
Critically review and make recommendations to manager of accounts to be submitted to the legal department; Recommendations must meet standards for management review.
Review and reconcile customer accounts as needed
Critically review customer credit worthiness and status of outstanding customer receivables and place accounts on credit hold as per self-determination. Recommendations must meet standards for management review.
Prepare Accounts Receivable adjustments.