Senior Collections & Recovery Specialist

Payvantage•Jonesboro, AR

2d•$16 - $24

About The Position

The Senior Collections & Recovery Specialist is responsible for managing delinquent and seriously past-due accounts through inbound and outbound customer calls, skip tracing, payment negotiations, demand letters, and post-judgment recovery activities. The Specialist works directly with customers to resolve accounts while maintaining professionalism, accuracy, confidentiality, and compliance with company policies. We are looking for someone who is persistent, results-oriented, confident on the phone, detail-focused, and comfortable managing challenging customer conversations while maintaining professionalism and compliance.

Requirements

5+ years of collections, recovery, financial services, or related experience highly desired.
2+ years of high-volume outbound collections experience.
Established track record with inbound customer calls, skip tracing, payment negotiations, and account research.
Experience with demand letters, judgments, garnishments, or post-judgment recovery preferred.
Strong communication, negotiation, organization, and documentation skills.
Ability to handle difficult conversations professionally and work within established compliance and escalation procedures.
Bilingual English/Spanish speaking skills are a plus.
High school diploma or equivalent.
College degree preferred; comparable relevant professional experience may be considered in lieu of a degree.

Nice To Haves

Experience with demand letters, judgments, garnishments, or post-judgment recovery preferred.
Bilingual English/Spanish speaking skills are a plus.
College degree preferred; comparable relevant professional experience may be considered in lieu of a degree.

Responsibilities

Make high-volume outbound collection calls and handle inbound calls from customers with past-due accounts.
Negotiate payments and establish approved payment arrangements.
Follow up on broken promises to pay and missed arrangements.
Perform skip tracing to locate customers and update contact information.
Research accounts and document all collection and recovery activity.
Prepare and issue approved demand letters and collection correspondence.
Support authorized judgment and garnishment recovery, including preparing and mailing approved garnishment documents and tracking responses and payments.
Maintain accurate account notes, payment information, correspondence, and recovery records.
Escalate disputes, bankruptcy matters, attorney communications, and other legally sensitive issues as required.