Senior Collections Specialist
About The Position
Responsible for maintaining acceptable Effectiveness Collection Percentages on NPA delinquent accounts. Effectively communicate with both internal and external customers to resolve delinquent contracts. Utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner. Maintain acceptable levels of productivity; i.e. call volumes, in order to properly service portfolio. Communicates with Lessees that are 91-120 days past due (NPA additions), by telephone, mail and personal contact. Possesses and demonstrates strong telephone customer service skills. Responsible to meet and exceed goals (specifically NPA). Responsible for making resolution arrangements when accepting less than total due. Assists in negotiating and resolution of insurance issues on delinquent 91-120 day accounts undefined Ensures collection of late charges and miscellaneous fees as appropriate. Maintains complete and accurate collection notes on collection screens so that others will be able to understand conversations, promises and payment plans arranged with Lessees. Prepares repossession authorization packets as needed. Meets individual call volume as assigned by management and calls are made in a professional manner. Performs extensions, rewrites, purchase agreements and forbearance agreements as needed within their authority level or with approval of management. Prepare files for Attorney Demand Letters/Litigation packets when necessary. Prepares Settlement packets to include FMV’s and Credit Bureau Requests. Maintains current knowledge and adherence of UDAAP and FDCPA tenets. Notifies Supervisor or Manager of any significant situations that may cause harm or loss to the company. Provides highest level of Customer Service to all lessees, vendors, brokers and staff. Mains confidentiality of all company information. Develops and maintains positive relationships with all Financial Pacific Company managers and staff. Assists and supports other staff as needed. Regular and predictable attendance and punctuality. Performs all other duties as assigned by management. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.
Requirements
- Must be a high school graduate or equivalent.
- Previous collections experience required.
- Data entry skills and the ability to multi-task.
- Ability to learn and comply with all Bank policies, procedures, and systems.
- Consistently demonstrate ability and willingness to build relationships with associates.
- Ability to think critically and provide appropriate solutions.
- Requires reading, writing and basic math skills.
Nice To Haves
- Collection experience in a leasing/contract environment or equivalent preferred.
Responsibilities
- Maintain acceptable Effectiveness Collection Percentages on NPA delinquent accounts.
- Effectively communicate with both internal and external customers to resolve delinquent contracts.
- Utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner.
- Maintain acceptable levels of productivity; i.e. call volumes, in order to properly service portfolio.
- Communicate with Lessees that are 91-120 days past due (NPA additions), by telephone, mail and personal contact.
- Meet and exceed goals (specifically NPA).
- Make resolution arrangements when accepting less than total due.
- Assist in negotiating and resolution of insurance issues on delinquent 91-120 day accounts.
- Ensure collection of late charges and miscellaneous fees as appropriate.
- Maintain complete and accurate collection notes on collection screens.
- Prepare repossession authorization packets as needed.
- Meet individual call volume as assigned by management and calls are made in a professional manner.
- Perform extensions, rewrites, purchase agreements and forbearance agreements as needed within their authority level or with approval of management.
- Prepare files for Attorney Demand Letters/Litigation packets when necessary.
- Prepare Settlement packets to include FMV’s and Credit Bureau Requests.
- Maintain current knowledge and adherence of UDAAP and FDCPA tenets.
- Notify Supervisor or Manager of any significant situations that may cause harm or loss to the company.
- Provide highest level of Customer Service to all lessees, vendors, brokers and staff.
- Maintain confidentiality of all company information.
- Develop and maintain positive relationships with all Financial Pacific Company managers and staff.
- Assist and support other staff as needed.
- Regular and predictable attendance and punctuality.
- Demonstrate compliance with all bank regulations for assigned job function and applies to designated job responsibilities.
- Keep up to date on regulation changes.
- Follow all Bank policies and procedures, compliance regulations, and complete all required annual or job-specific training.
- Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
- May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
- Actively learn, demonstrate, and foster the Columbia corporate culture in all actions and words.
- Take personal initiative and be a positive example for others to emulate.
- Embrace our vision to become “Business Bank of Choice”.
- May perform other duties as assigned.
Benefits
- Comprehensive healthcare coverage (medical, dental, and vision plans)
- 401(k)-retirement savings plan with employer match for qualifying associate contributions
- Employee assistance program
- Life insurance
- Disability insurance
- Tuition assistance
- Mental health resources
- Identity theft protection
- Legal support
- Auto and home insurance
- Pet insurance
- Access to an online discount marketplace
- Paid vacation
- Sick days
- Volunteer days
- Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
