Senior Collections Specialist

Crunchtime•Boston, MA

2d•$50,000 - $70,000•Onsite

About The Position

This role is ideal for someone who thrives in a fast-paced SaaS environment, enjoys working cross-functionally, and takes ownership of the end-to-end collections process. You will play a key role in maintaining healthy cash flow while delivering a positive customer experience. The Sr. Specialist will manage daily accounts receivable operations, including customer communications, cash application, and collections activities, and will report directly to the Collections Manager.

Requirements

4+ years in B2B collections, ideally within SaaS or a Franchise-based industry.
Strong understanding of A/R processes, collections best practices, and billing systems
Experience working directly with customers in a professional and solutions-oriented manner (including with owner-operated businesses, not just AP departments)
Must have an understanding of contracts and terms and conditions
Proficiency in Microsoft Office, especially Excel
Strong time management skills with the ability to prioritize and manage multiple tasks
Close attention to detail with strong analytical and problem-solving abilities
Comfortable discussing six-figure balances with business owners and executives

Nice To Haves

Strong understanding of SaaS or subscription-based billing models and concepts like recurring revenue and churn
Proficiency in ERPs (NetSuite, Sage Intacct, or SAP) and specialized AR automation tools (Maxio, Tesorio, HighRadius, or Quadient)
Excellent written and verbal communication skills
Strong organizational and planning skills in a fast-paced, evolving environment
Self-motivated mindset with the ability to anticipate issues and propose solutions
Demonstrated ability to identify and recommend process improvements
Experience working with distributed or remote teams
Experience with cash application

Responsibilities

Manage assigned customer accounts, handling cash application and collections inquiries via email, ticketing system, and phone.
Execute collections outreach in accordance with established policies to ensure timely payment of outstanding invoices
Process and apply customer payments accurately and efficiently (cash application)
Partner with customers to resolve past-due balances
Investigate and escalate billing discrepancies and customer disputes related to overdue invoices
Maintain accurate and up-to-date account records in billing and accounting systems
Collaborate with internal teams (Billing, Sales, Customer Success) to resolve account issues and improve collections outcomes