Senior Credit & Collections Specialist
About The Position
The Senior Credit & Collections Specialist is responsible for managing customer credit accounts, monitoring outstanding balances, and leading collection efforts to support company cash flow and financial stability. This role serves as a key point of contact between customers, operations, and internal accounting teams to ensure timely payment resolution, accurate account reconciliation, and compliance with company credit policies. The Senior Credit & Collections Specialist reviews aging reports, investigates billing discrepancies, evaluates customer credit risk, and assists with process improvements to enhance collection performance and reduce delinquency. This position may also provide guidance and support to junior collections staff and assist leadership with reporting and analysis.
Requirements
- Strong communication, negotiation, and customer service skills
- Ability to professionally manage difficult collection situations and resolve disputes
- Strong analytical, organizational, and problem-solving abilities
- High attention to detail, confidentiality, and accuracy
- Ability to prioritize workload and meet deadlines in a fast-paced environment
- Experience managing high-volume accounts receivable portfolios
- Advanced knowledge of credit and collections procedures and best practices
- Proficient in Microsoft Excel, Word, and Outlook
- Experience with ERP systems and accounting software such as QuickBooks Enterprise, SAP, Oracle, or similar systems
- Ability to work independently with minimal supervision
- High School Graduate or General Education Degree (GED)
- 5+ years of relevant accounts receivable, credit, and collections experience
- Proficient reading, writing, speaking, and math skills (Proficient in English)
- Pass drug test and criminal background check
- Successfully pass all onboarding training requirements
- Valid Driver License with acceptable driving history
Nice To Haves
- Associate's or Bachelor's degree in Accounting, Finance, or Business
- Supervisory or senior-level collections experience
- Oilfield or industrial services industry experience
Responsibilities
- Manage customer credit accounts
- Monitor outstanding balances
- Lead collection efforts
- Serve as a key point of contact between customers, operations, and internal accounting teams
- Ensure timely payment resolution
- Ensure accurate account reconciliation
- Ensure compliance with company credit policies
- Review aging reports
- Investigate billing discrepancies
- Evaluate customer credit risk
- Assist with process improvements to enhance collection performance and reduce delinquency
- Provide guidance and support to junior collections staff
- Assist leadership with reporting and analysis
- Perform any other work-related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
