Senior Collections Specialist

Aston Carter•Hopkins, MN

1d•Hybrid

About The Position

We are seeking an experienced Senior Collections Specialist to manage a portfolio of business-to-business customer accounts within the manufacturing and service industries. This is a relationship-driven credit and collections role—not a third-party collections environment—focused on proactive customer communication, timely resolution of invoicing and payment issues, and close collaboration with internal teams. Success in this role is measured by portfolio performance, invoice aging, effective customer interactions, and the ability to resolve issues while maintaining strong customer relationships and delivering a high level of customer service.

Requirements

Minimum of 5 years of collections experience, preferably in a B2B environment
Proven ability to manage high volumes of transactions and a large customer portfolio
Experience working with A/R aging reports and end-to-end accounts receivable processes
Strong customer service orientation with the ability to build and maintain positive customer relationships
Ability to analyze account history, perform basic reconciliations, and resolve discrepancies
Comfortable working in a metrics-driven environment with weekly and monthly targets
Strong organizational, prioritization, and multitasking skills
Excellent verbal and written communication skills
Ability to collaborate effectively with cross-functional teams

Nice To Haves

Experience with SAP, particularly SAP S/4HANA (training available)
Background in manufacturing and/or service industries
Experience using customer portals for invoice review and payment tracking
Familiarity with credit holds, credit approvals, and delinquency escalation processes
Experience resolving billing, invoicing, and payment application disputes
Ability to contribute to root cause analysis and continuous improvement efforts

Responsibilities

Manage a portfolio of customer accounts and oversee the full credit and collections lifecycle
Maintain a daily goal of approximately 25 customer contacts via phone and email, with at least 10 phone conversations per day
Monitor, review, and follow up on invoices through customer portals and internal systems, including SAP
Expedite the resolution of unpaid accounts to minimize receivables while preserving customer goodwill
Coordinate customer dispute resolution by partnering with internal departments and customer contacts
Review account history directly with customers to clarify balances, identify issues, and establish payment plans or resolutions
Collaborate closely with Billing, Credit, and Cash Application teams to resolve issues and identify root causes
Proactively contact customers when accounts are placed on credit hold to resolve issues and release orders quickly
Participate in credit approval decisions by providing insight based on account history and risk
Respond promptly and professionally to customer inquiries via phone and email, including processing credit card payments and updating customer master data
Identify accounts requiring demand letters and escalate accounts to third-party collection agencies in accordance with company policy
Perform basic account reconciliations to ensure accuracy of balances and payment applications
Meet weekly and monthly performance metrics related to collections activity, contact goals, and portfolio health
Contribute to continuous improvement initiatives by identifying recurring issues and recommending process enhancements