Senior Collections Specialist (Remote - OR, WA &ID)

Banner Bank • Portland, OR

4d • $24 - $32 • Remote

About The Position

The Senior Collections Specialist manages collection and recovery activities for assigned consumer, small business (QuickStep), and credit card accounts. The role supports customers navigating challenging financial situations while protecting the performance of the bank’s consumer and small business lending portfolio. It combines relationship management, problem-solving, analytical decision-making, and compliance-focused recovery work to achieve effective outcomes and a positive customer experience.

The position evaluates account performance and risk, develops recovery strategies and plans for complex delinquent accounts, administers bankruptcy accounts, communicates with borrowers about payment and resolution options, and prepares portfolio reports and recommendations. The specialist ensures collection activities follow bank policies, security standards, and applicable regulatory requirements, and escalates potential compliance concerns as appropriate.

Requirements

• High school diploma or GED.
• At least 4 years of experience in collections, recovery, loan servicing, or a related financial services function, including experience managing complex delinquent accounts and collection activities.
• An equivalent combination of education and experience may be considered in lieu of a degree requirement.

Nice To Haves

• Strong understanding of consumer lending, small business lending, and credit card products.
• Proficiency in Microsoft Office and comfort learning new systems and technology.
• Clear and professional verbal and written communication skills.
• Ability to build rapport with customers and use strong negotiation skills to achieve successful account resolutions.
• Strong organization and ability to manage multiple priorities effectively.
• Understanding of federal and state laws and regulations related to consumer lending, small business lending, collections, and credit cards.
• Sound judgment, professionalism, and a customer-focused approach.

Responsibilities

• Manage collection and recovery activities for assigned consumer, small business (QuickStep), and credit card accounts, including complex delinquency and recovery situations.
• Evaluate account performance and risk factors to recommend appropriate collection and recovery strategies.
• Prepare recommendations related to repossession, litigation, charge-offs, and other significant recovery actions.
• Analyze complex delinquent accounts and determine effective short- and long-term recovery plans.
• Administer bankruptcy accounts, including required correspondence, court reporting, and coordination of related recovery activities.
• Communicate with borrowers about late payments, collection efforts, demand letters, repayment arrangements, and account resolution options.
• Prepare monthly collection reports and recommend actions to support portfolio performance and loss mitigation.
• Monitor assigned accounts to maintain acceptable delinquency levels and minimize loan losses.
• Ensure collection and recovery activities comply with bank policies, procedures, security standards, and applicable regulatory requirements.
• Identify and escalate potential compliance concerns as appropriate.

Benefits

• Annual incentive potential.
• Comprehensive employee benefits, including medical, dental, vision, LTD, STD, and life coverage.
• Paid vacation time and sick time.
• 11 company-paid holidays.
• 401(k) with up to 4% match.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED