Senior Collections Coordinator
About The Position
The Senior Collections Coordinator will oversee the full-cycle accounts receivable process, including payment application, account reconciliation, and collections, while maintaining positive attorney and client relationships. The Senior Collections Coordinator is trusted to manage complex and high-value accounts, exercise sound judgment in sensitive collection matters, and work independently in a fast-paced environment. The candidate will be required to develop an understanding of assigned AR through regular meetings with billing attorneys, the revenue team, and attorney support assistants and specialists to support management of client portfolios and promote proactive collection practices.
Requirements
- Bachelor’s degree in business administration, Accounting, Management, or a related field preferred.
- Minimum of 5+ years of law firm or professional services collections experience strongly preferred.
- Demonstrated experience handling complex or high-value accounts receivable.
- Strong working knowledge of Microsoft Word, Outlook, Excel, Teams, and Windows-based environments.
- Excellent written and verbal communication skills, with the ability to professionally engage attorneys, clients, and carriers.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities independently.
- Collaborative, solution-oriented mindset with a strong client service approach.
- Experience with Aderant and e-billing platforms strongly preferred.
- Proficiency with Microsoft Office, with an emphasis on Excel.
Responsibilities
- Manage the full-cycle accounts receivable process and serve as the primary point of contact for escalated or complex collection issues
- Produce regular and ad hoc financial and statistical information for firm leadership and attorneys, demonstrating judicious use of financial systems
- Proactively review aging reports to identify past-due accounts and independently manage outreach to attorneys, clients and insurance carriers
- Partner closely with attorneys to develop and execute effective collection strategies and expedite payment resolution; demonstrate an understanding of client needs, and recommend continuous improvement initiatives
- Review internal AR and collection policies to increase efficiency and reduce aging balances
- Perform account reconciliations and resolve billing, payment, and application discrepancies, including reconciliation of unallocated and retainer accounts
- Adhere to and ensure compliance with firm accounts receivable write-off policies
- Monitor invoice status and payment activity through e-billing and e-vendor portals
- Maintain accurate and up-to-date document collection activity, communications, and follow-up actions in Aderant based on feedback from attorneys, clients and billing department
- Monitor and respond to the accounts receivable hotline and shared inbox
- Assist with special projects, process improvements, and ad hoc requests related to collections and cash management
- Protect and maintain any highly sensitive, confidential, privileged, financial, and/or proprietary information
- Provide back-up to Collections Manager when needed and provide guidance to support junior collections staff
Benefits
- Medical, dental, vision, life and disability insurance
- 401(k) Retirement Plan
- Flexible Spending and Health Savings Account
- Firm-paid holidays, vacation and sick time
- Employee assistance program and other firm benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
