Collections Coordinator

Pella Windows & Doors•Geneva, IL

12h•Hybrid

About The Position

We are seeking a detail-oriented and customer-focused Collections Coordinator to manage a portfolio of customer accounts, helping ensure timely payment of outstanding balances while maintaining strong business relationships. In this role, you will leverage your knowledge of collections practices, account reconciliation, and construction industry lien processes to support cash flow goals, reduce risk, and deliver exceptional customer service. If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about building positive customer partnerships, we'd love to hear from you.

Requirements

2+ years of collections experience.
Experience working within a distributor, dealer, or construction-related environment.
Strong understanding of collection principles, account reconciliation, and customer account management.
Knowledge of construction industry lien practices and applicable state regulations.
Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
Excellent written and verbal communication skills.
Strong customer service mindset with the ability to navigate difficult conversations professionally.
Demonstrated ability to prioritize multiple responsibilities and meet deadlines.

Nice To Haves

Certification through NACM or another recognized credit management program.
Associate degree in Accounting, Finance, Business, or a related field.
Experience with ERP or accounting systems such as Oracle or Great Plains.
Strong analytical and problem-solving abilities.
Exceptional attention to detail and organizational skills.
Ability to build trust and maintain positive relationships with customers and colleagues.
Self-motivated and proactive approach to work.
Ability to investigate issues, resolve conflicts, and drive outcomes that balance customer needs with business objectives.
Strong financial aptitude and comfort working with data, spreadsheets, and accounting information.

Responsibilities

Manage an assigned portfolio of customer accounts and oversee collection activities throughout the delinquency timeline.
Utilize effective collection strategies to reduce past-due balances and support company cash flow objectives.
Partner with internal teams to meet and improve Days Sales Outstanding (DSO) goals.
Evaluate account activity and credit exposure to help minimize bad debt risk.
Collaborate with customers to establish and manage payment arrangements when needed.
Investigate billing discrepancies and resolve account issues with customers, contractors, and title companies.
Conduct account reconciliations and maintain accurate financial records.
Lead weekly delinquency review meetings and recommend collection strategies.
Monitor lien timelines and coordinate required notices in accordance with state-specific requirements.
Prepare lien waivers, letters of direction, satisfaction requests, and other payment-related documentation.
Work closely with cash applications teams to ensure customer payments are accurately posted.
Maintain thorough documentation of account activity, collection efforts, and follow-up actions.
Communicate professionally with customers, sales teams, leadership, and cross-functional partners to drive issue resolution.