Collections Coordinator

ICAT LOGISTICS INC•Piscataway Township, NJ

6d•$26 - $30•Onsite

About The Position

The Collections Coordinator's primary focus is to monitor accounts receivable and pursue past-due balances. This role involves contacting customers regarding past-due invoices, negotiating payment plans, and escalating delinquent accounts when necessary. The coordinator will also be responsible for documenting collection efforts, maintaining accurate records in AR systems, and preparing reports on key AR metrics. Additionally, the position requires providing excellent service to vendors and colleagues, performing general office duties, and acting as a backup for daily payment application.

Requirements

High school diploma or equivalent required
2+ years of collections/accounts receivable or related office/accounting experience preferred
Experience in negotiation, conflict resolution
Strong data entry skills with high attention to detail and accuracy
Ability to manage high volumes of work while meeting deadlines
Proficiency with Microsoft Office (Excel, Word, Outlook)
Experience with ERP or accounting software a plus
Customer service orientation when working with vendors and colleagues
Accuracy and attention to detail
Strong organizational and time management skills
Analytical thinking and problem-solving ability
Team-oriented with a positive and professional attitude
Desire and drive to learn and grow
Understanding and responsive to situations that require a sense of urgency
Consistent in follow-up and follow-through
Credible with a high level of personal integrity
Loyal and dedicated to the success of colleagues and team members
Optimistic toward all activities, able to transmit this optimism to others
Adaptive to ICAT’s core values

Nice To Haves

Further education or training a plus
Experience with ERP or accounting software a plus

Responsibilities

Monitor AR aging reports and follow up on overdue accounts
Contact customers regarding past-due invoices
Negotiate payment plans when needed
Escalate delinquent accounts to management or collections agencies
Document collection efforts in system
Follow and suggest updates to internal operating procedures (IOPs) for AR functions.
Maintain accurate documentation and notes in AR systems
Act as a backup for daily customer payment application to ensure continuity of operations.
Prepare and provide reports and updates Days Sales Outstanding, percent past due, collection effectiveness, etc. to management as required.
Provide excellent service to vendors and colleagues, ensuring accuracy and professionalism
Perform general office work as needed, including but not limited to answering phone calls, operating general office equipment (computer, scanner, fax)
Other duties as assigned