Collections Coordinator

Icat Logistics•Piscataway, NJ

5d•Onsite

About The Position

The Collections Coordinator’s primary focus is to monitor accounts receivable and pursue past-due balances. This role involves contacting customers, negotiating payment plans, escalating delinquent accounts, and maintaining accurate documentation. The coordinator will also back up daily payment application and prepare reports on key AR metrics. A strong emphasis is placed on providing excellent service to vendors and colleagues, ensuring accuracy and professionalism in all interactions. General office duties and other assigned tasks are also part of the role.

Requirements

High school diploma or equivalent required
2+ years of collections/accounts receivable or related office/accounting experience preferred
Experience in negotiation, conflict resolution
Strong data entry skills with high attention to detail and accuracy
Ability to manage high volumes of work while meeting deadlines
Proficiency with Microsoft Office (Excel, Word, Outlook)
experience with ERP or accounting software a plus

Nice To Haves

further education or training a plus

Responsibilities

Monitor AR aging reports and follow up on overdue accounts
Contact customers regarding past-due invoices
Negotiate payment plans when needed
Escalate delinquent accounts to management or collections agencies
Document collection efforts in system
Follow and suggest updates to internal operating procedures (IOPs) for AR functions
Maintain accurate documentation and notes in AR systems
Act as a backup for daily customer payment application to ensure continuity of operations
Prepare and provide reports and updates Days Sales Outstanding, percent past due, collection effectiveness, etc. to management as required
Provide excellent service to vendors and colleagues, ensuring accuracy and professionalism
Perform general office work as needed, including but not limited to answering phone calls, operating general office equipment (computer, scanner, fax)
Other duties as assigned