Senior Collections Analyst

NuCO2•Stuart, FL

10d

About The Position

NuCO2 is the nation’s leading provider of certified beverage grade carbon dioxide and draught beer grade nitrogen, providing continuous service to more than 150,000 customer locations and carbonating millions of beverages every day. The responsibility of the Senior Collections Analyst is to provide guidance and support to the Collections Dept.

Requirements

Strong problem solving, analytical, planning and organizational skills.
Must work well under pressure, ability to multi- task, and work in team environment.
Ability to prioritize and respond to interruptions and unexpected situations with a clear head.
Ability to work independently.
Ability to train employees
Willingness and ability to research issues as needed.
Must be proficient in JD Edwards, Outlook, and MS Excel.
Communicate effectively and professionally with internal and external customers at all organizational levels.
Ability to comprehend instructions, correspondence, and memos in written or oral form.
Ability to write correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Must be proficient in JDE, Insight, Outlook, and MS Excel.
Excellent communication with all levels of internal and external customers.
Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.

Nice To Haves

Experience in high-volume, B2B collections environment preferred

Responsibilities

Provide day-to-day guidance and support to collection analysts to ensure workload is effectively managed and targets are achieved
Act as the first point of escalation for complex customer accounts and disputes
Monitor team performance against KPIs, including collections targets, call activity, aging, and DSO metrics
Assist management with workload distribution, queue prioritization, and process adherence
Promote a culture of accountability, collaboration, and continuous improvement
Lead onboarding and training for new hires, ensuring readiness in systems, processes, and customer communication
Develop and deliver ongoing training programs (monthly/quarterly) to enhance technical and soft skills
Identify skill gaps and partner with leadership to implement targeted development plans
Maintain and update training materials, SOPs, and job aids
Manage a portfolio of complex or high-risk accounts, including strategic and escalated customers
Support resolution of disputes and ensure timely follow-up to drive account resolution
Support leadership with ad hoc reporting and performance analysis
Partner with Billing, Cash Applications, Sales, and Customer Service to resolve account issues quickly
Serve as a liaison to ensure consistent communication and alignment across departments.
Support implementation of process improvements and system enhancements
Lead the regional collections efforts
Provide agency recommendation for uncollectable accounts
Provide daily and monthly KPI metrics to improve productivity.
Lead the training of new hires and existing employees
Develop the team through mentoring and coaching
Develop quarterly training sessions
Assist with the escalation of Managed Strategic accounts
Utilizes a wide variety of financial analysis tools to examine customers for potential risk via their liquidity, leverage ratios and forecasting trends, and calculate creditworthiness for customers.
Evaluates customer records and recommends that accounts be closed, or collection attempted, based on earnings and savings data, payment history, and purchase activity of customer.
Prepares reports on current findings and action taken for all accounts under investigation.
Assists in the recommendation of policies to upper management.
Contact telephone to collect past due invoice’s, verify accuracy of charges, or to correct errors on accounts.