Collections Analyst

MAD Elevator Inc•Mississauga, ON

6d•CA$55,000 - CA$60,000•Onsite

About The Position

As the Collections Analyst, you will be responsible for managing a designated group of customer accounts for deposit invoicing, collections, running cash application processes, problem solving with customers and managing customer credit terms. This includes ensuring accuracy and efficiency of operations, processing and monitoring incoming payments, and securing revenue by verifying the posted receipts. The ideal candidate will have proven customer service skills including strong attention to detail and results in improving accounts receivables and a high success rate in collecting outstanding receivable balances. This role reports to the AR Supervisor.

Requirements

College Diploma or Bachelor’s degree in accounting, finance or business administration preferred
2 years of experience in an accounts receivable or collection role is an asset
Willingness to go the extra mile for customers and employees
High attention to detail required
Proactive and organized
Strong customer service and communication skills (Written and verbal)
Able to deal with customers sensitively and professionally at all times
Excellent computer skills, intermediate MS office skills with some technical aptitude
Highly self-organized and ability to prioritize work.
Strong analytical skills
Intermediate Excel and Outlook skills required, including ability to use pivot tables, v-lookup, dataset management
Ability to resolve problems and take initiative
Ability to quickly learn systems and processes
Able to work independently with minimal supervision
Clear Background Checks – Criminal and Credit required
Eligible to work in Canada

Responsibilities

Apply cheque, EFT, and credit card payments in Syspro.
Investigate payment discrepancies and respond to customer inquiries.
Ensure timely collection of receivables.
Resolve collection issues by contacting customers via telephone or email.
Set up and maintain customer accounts.
Follows ongoing collections process and protocols for customer accounts that are overdue. Manage shipment holds to enable collections and completes ongoing follow-up for resolution.
Identifies aged collections that require third party collections support and manages process.
Prepare and issue invoices, pre-bills to customers as per SLA timelines. Manages deposit billings and reconcile each project on a monthly basis, prior to month-end close.
Review A/R aging listings and provide analysis to finance leadership and business partners.
Establish effective and cooperative working relationships with internal departments.
Process credit card payments as required.
Support New customer credit application process by completing analysis to assess credit worthiness. Provide recommendation on credit granting to AR Supervisor for approval.
Complete quarterly review of credit amounts for existing customers based on historical payments and sales history. Provide recommendations for changes to AR Supervisor and update Customer credit amounts as approved.
Run AR reports via SQL.
Work closely with the AR and PM teams with regular communication and follow-up.
Provide excellent customer service to all customers.
Other duties as assigned.
Able to lift up to 15lbs; may work in hot areas 5%, noise 0%.
Participate actively in Health & Safety programs, 5S activities, and continuous improvement initiatives.