Senior CMP Manager

Travel + Leisure Co. • San Antonio, TX

2d

About The Position

Travel + Leisure Co. is seeking a Senior CMP Manager to directly manage the Marketing Team and maintain site marketing conversion in accordance with company standards. The role oversees team staffing and performance, handles tour and booking issues, coordinates tour availability and marketing program updates with sales teams, and ensures information and payroll are processed accurately and on time. The position also maintains departmental supplies and records, compiles performance data, and prepares reports as needed.

Requirements

• Timeshare experience in sales and marketing is required.
• Ability to work a flexible schedule, including a rotating combination of days, nights, weekends, and holidays.
• Ability to deal with both customers and salespeople.
• Attention to detail.
• Ability to handle simultaneous situations.
• Ability to handle departmental problems and situations.
• Knowledge of commission payroll and understanding of payroll processes.
• Proficiency in Microsoft Office.
• Ability to work independently.
• Ability to interact with multiple departments within the company.

Nice To Haves

• Two years of management or supervisory experience, or two years of equivalent timeshare experience.

Responsibilities

• Interview, hire, train, assign, and direct Marketing Team employees; review performance, motivate and reward employees, and address discipline, termination, and conflict resolution when necessary.
• Maintain total site marketing conversion according to site marketing standards.
• Resolve issues related to tour statuses, bookings, and coding.
• Order and maintain departmental supplies, including collateral materials and uniforms.
• Maintain copies of invitations and daily tour manifests for reference.
• Compile performance data for each team member.
• Prepare additional reports as requested by management.
• Coordinate with In-House and Front Line sales management regarding available tour seats and potential tour flow.
• Ensure pertinent Marketing/Concierge information is disseminated accurately and promptly.
• Coordinate with sales regarding new or changed marketing programs, including booking and gifting policies.
• Submit employee payroll on time.
• Perform other related functions as assigned or needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Depending on position, paid time off, parental leave, and holidays
• Wish Day paid volunteer time at an approved organization
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed