Assistant CMP Manager

Travel + Leisure Co. • Chicago, IL

2d

About The Position

The Assistant CMP Manager assists the CMP Marketing Manager in overseeing the daily operations and productivity of the CMP Marketing Team. The role includes supervising and developing associates, maintaining site marketing penetration standards, preparing reports, coordinating with sales management, resolving tour-related issues, and maintaining departmental materials and records. The position requires minimal travel.

Requirements

• High school diploma, GED, or equivalent; experience equivalent to the education requirement may be accepted.
• Two years of marketing experience, primarily in the vacation ownership industry.
• Excellent verbal and written communication skills and a consistently high level of professionalism.
• Ability to coach, counsel, and motivate direct reports.
• Ability to provide exceptional customer service, including communicating positively and effectively with upset owners.
• Ability to multitask efficiently and negotiate effectively.
• Working knowledge of marketing databases.
• Ability to recruit, train, and develop employees and lead by example.
• Detail-oriented and accurate.
• Ability to perform responsibilities in accordance with organizational policies and applicable laws.
• Demonstrated problem-solving ability.
• Maintain current knowledge of company systems, including Mainframe, Focus, and CRS.

Responsibilities

• Directly supervise CMP Marketing staff, including interviewing, hiring, training, assigning and directing work, conducting performance reviews, motivating and rewarding associates, and addressing discipline, termination, and conflict resolution when necessary.
• Maintain total site marketing penetration standards set by management; run daily reports and prepare timely daily and weekly status reports, including show factors and penetration rates, along with other reports requested by management.
• Coordinate with Front Line sales management regarding available tour seats and potential tour flow.
• Coordinate with sales regarding new or changed marketing programs, including booking and gifting policies.
• Maintain copies of invitations and daily tour manifests for reference.
• Resolve issues related to tour statuses, bookings, and coding.
• Order and maintain departmental supplies, including collateral materials and uniforms.
• Perform other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid volunteer time through a Wish Day
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program
• Depending on position, paid time off, parental leave, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED