Senior CMP Manager

Wyndham Hotels & Resorts•San Antonio, TX

12d

About The Position

The Senior CMP Manager directly manages the Marketing Team, including interviewing, hiring, training, assigning and directing work, reviewing performance, motivating and rewarding employees, and handling discipline, termination, and conflict resolution. The role maintains site marketing conversion in accordance with site marketing standards and resolves issues involving tour statuses, bookings, and coding. The manager orders and maintains departmental supplies, keeps copies of invitations and daily tour manifests, compiles team-member performance data, and prepares reports requested by management. The role coordinates with In-House and Front Line sales management on available tour seats and potential tour flow, ensures relevant Marketing and Concierge information is communicated promptly, coordinates with sales on new or changed marketing programs and related booking or gifting policies, and submits employee payroll on time. Other related duties may be assigned.

Requirements

Timeshare experience in sales and marketing is required.
Must be able to work a flexible schedule, including a rotating combination of days, nights, weekends, and holidays.
Ability to deal with both customers and salespeople.
Ability to focus on details and handle simultaneous situations.
Ability to handle departmental problems and situations.
Knowledge of commission payroll and understanding of payroll processes.
Proficiency with Microsoft Office.
Ability to work independently.
Ability to interact with many other departments within the company.

Nice To Haves

Two years of management or supervisory experience, or two years of equivalent timeshare experience, preferred.

Responsibilities

Interview, hire, and train Marketing Team employees; plan, assign, and direct their work.
Conduct performance reviews, motivate and reward employees, and provide disciplinary action when necessary, including termination and conflict resolution.
Maintain total site marketing conversion according to site marketing standards.
Resolve issues pertaining to tour statuses, bookings, and coding.
Order and maintain departmental supplies, including collateral material and uniforms.
Maintain copies of invitations and daily tour manifests for reference.
Compile data on each team member’s performance and prepare additional reports as requested by management.
Coordinate with In-House and Front Line sales management regarding tour seats available and potential tour flow.
Ensure pertinent Marketing and Concierge information is disseminated properly and timely.
Coordinate with sales regarding new or changed marketing programs, including booking and gifting policies.
Submit employee payroll in a timely manner.
Perform other related functions not listed.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability coverage
Paid time off, depending on position
Parental leave, depending on position
Holidays, depending on position
Wish day paid time to volunteer at an approved organization of your choice
401(k) with employer match, subject to eligibility requirements including tenure
Legal and identity theft plan
Voluntary income protection benefits
Wellness program, subject to provider availability
Employee Assistance Program