CMP Manager

Travel + Leisure Co. • Pigeon Forge, TN

7d

About The Position

The CMP Manager oversees the daily operations and productivity of the CMP Marketing Team within the Events Team. The role supervises associates and supports interviewing, hiring, training, development, and behavior and performance management. It also maintains site marketing penetration standards, prepares reports, coordinates with sales management, resolves tour and booking issues, and manages departmental supplies.

Requirements

• High school diploma.
• Two years of marketing experience, primarily in the vacation ownership industry.
• Excellent verbal and written communication skills and the ability to maintain professionalism.
• Ability to coach, counsel, and motivate direct reports.
• Ability to provide exceptional customer service, including communicating positively and effectively with upset owners.
• Ability to multitask efficiently and negotiate effectively.
• Working knowledge of marketing databases.
• Ability to recruit, train, and develop employees and lead by example.
• Detail-oriented and accurate.
• Ability to carry out responsibilities in accordance with organizational policies and applicable laws.
• Demonstrated problem-solving ability.
• Maintain up-to-date knowledge of company systems and platforms.

Responsibilities

• Interview, hire, train, supervise, and develop CMP Marketing staff; plan, assign, and direct work; conduct performance reviews; motivate and reward associates; and address discipline, termination, and conflict resolution.
• Maintain site marketing penetration standards, run daily reports, and prepare timely daily and weekly status reports, including show factors and penetration rates, along with other reports required by management.
• Coordinate with Front Line sales management on available tour seats and potential tour flow, and coordinate with sales on new or changed marketing programs, including booking and gifting policies.
• Maintain copies of invitations and daily tour manifests; resolve issues involving tour statuses, bookings, and coding; and order and maintain departmental supplies such as collateral materials and uniforms.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Life and accident coverage.
• Disability coverage.
• Depending on position, paid time off, parental leave, and holidays.
• Paid Wish day to volunteer at an approved organization.
• 401(k) with employer match, subject to eligibility requirements.
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program, subject to provider availability.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED