Senior Cloud Platform & Infrastructure Engineer

CrossCountry Mortgage•Coppell, SC

About The Position

The Senior Cloud Platform & Infrastructure Engineer will support RoundPoint Mortgage Servicing LLC by designing, building, supporting, and continuously improving hybrid infrastructure and cloud platforms. The role maintains highly available, secure, and scalable environments for internal business operations and customer-facing digital services, including the Homeowner Portal. It combines cloud infrastructure, networking, systems engineering, automation, and platform operations, with a focus on reliability, security, and operational excellence. The engineer will contribute to cloud transformation, infrastructure modernization, disaster recovery planning, and DevOps adoption. The position is hands-on and spans networking and virtualization through cloud services, application delivery, automation, and business continuity planning.

Requirements

At least 5 years of experience designing, implementing, and supporting enterprise infrastructure environments.
At least 3 years of experience supporting Microsoft Azure cloud environments.
Experience supporting hybrid cloud and on-premises infrastructure architectures.
Strong understanding of networking, including routing, switching, DNS, DHCP, VPNs, load balancing, and network security.
Experience supporting highly available, mission-critical production environments.
Experience supporting customer-facing web applications and digital platforms.
Strong troubleshooting and problem-solving skills across multiple technology domains.
Experience with Microsoft Azure, Microsoft 365, Entra ID (Azure AD), Intune, Conditional Access, MFA, Azure Virtual Networks, Azure Front Door, Azure Application Gateway, WAF, Azure Load Balancer, Azure Monitor, Log Analytics, and Application Insights.
Experience with VMware vSphere, virtual networking, enterprise storage platforms, and backup and recovery solutions.
Strong PowerShell scripting experience.
Experience with infrastructure automation and Infrastructure as Code methodologies.
Experience with Git-based source control platforms.
Familiarity with Azure DevOps, GitHub Actions, or similar CI/CD platforms.
Experience building automated deployment and operational workflows.
Strong understanding of business continuity planning and disaster recovery principles.
Experience implementing failover, redundancy, backup, recovery, and resiliency solutions.
Experience with Azure Site Recovery, VMware SRM, Zerto, or similar platforms.
Knowledge of disaster recovery testing and recovery validation processes.

Nice To Haves

Experience with Terraform, Bicep, ARM Templates, or similar Infrastructure as Code technologies.
Experience with Kubernetes or Azure Kubernetes Service (AKS).
Experience with Azure App Services and cloud-native application hosting platforms.
Experience supporting SQL platforms and cloud database services.
Experience with observability and monitoring platforms such as Grafana, Datadog, or Splunk.
Understanding of OWASP security principles and secure application delivery practices.
Experience with API management and integration platforms.
Cloud architecture experience supporting customer-facing SaaS or web-based platforms.
Relevant Microsoft, VMware, networking, cloud, or security certifications; examples include Microsoft Certified: Azure Administrator Associate (AZ-104), Azure Network Engineer Associate (AZ-700), or Azure Solutions Architect Expert (AZ-305).

Responsibilities

Design, implement, support, and optimize hybrid infrastructure across on-premises and Microsoft Azure platforms.
Manage compute, networking, storage, identity, security, and virtualization services.
Assist with infrastructure modernization, migration, and cloud adoption initiatives.
Build and maintain highly available, scalable, and secure infrastructure solutions.
Evaluate and implement technologies and services to improve operational efficiency and platform capabilities.
Support infrastructure lifecycle activities, including upgrades, patching, capacity planning, and performance optimization.
Support and maintain infrastructure and cloud services for the Homeowner Portal and other customer-facing and internal applications.
Partner with development teams to design and support scalable, resilient, secure application hosting environments.
Support web applications, APIs, authentication services, databases, and related platform services.
Implement and maintain Azure Front Door, Application Gateway, Web Application Firewall, load balancers, and related services.
Monitor and optimize application performance, availability, and user experience in production.
Participate in application deployments, release management, and production readiness reviews.
Develop and maintain Infrastructure as Code solutions and automate infrastructure provisioning, configuration, and operational processes.
Create and maintain scripts, workflows, and deployment pipelines to improve efficiency and reduce manual effort.
Support CI/CD practices and collaborate with development teams on deployment automation and platform reliability.
Identify opportunities to improve operational maturity through automation and standardization.
Support enterprise networking, including routing, switching, VPN connectivity, firewalls, DNS, DHCP, and network security services.
Design and support secure hybrid-cloud networking architectures.
Support identity and access management solutions, including Entra ID, Conditional Access, MFA, and Zero Trust principles.
Collaborate with security teams to support organizational policies, security standards, and regulatory requirements.
Design and maintain highly available and fault-tolerant infrastructure architectures, including load balancing, redundancy, and active/passive or active/active failover.
Develop, maintain, and test disaster recovery and business continuity strategies.
Support recovery time and recovery point objectives for critical business services.
Participate in disaster recovery tests, failover exercises, and recovery validation.
Support enterprise backup and recovery solutions.
Provide advanced technical support and resolve infrastructure, cloud, networking, and platform incidents.
Perform root cause analysis and implement corrective actions to prevent recurring issues.
Participate in incident response and major outage management.
Help achieve operational service levels, availability targets, and customer satisfaction objectives.
Collaborate with vendors and third-party partners to resolve technical issues and improve services.