Senior Cloud Platform & Infrastructure Engineer

RoundPoint Mortgage Servicing•Fort Mill, SC

About The Position

We are seeking an experienced Senior Cloud Platform & Infrastructure Engineer to design, build, support, and continuously improve hybrid infrastructure and cloud platforms. The role maintains highly available, secure, and scalable environments for internal business operations and customer-facing digital services, including the Homeowner Portal. The engineer will contribute to cloud transformation, infrastructure modernization, disaster recovery planning, and DevOps adoption, working across networking, virtualization, cloud services, application delivery, automation, and business continuity planning. The position supports and optimizes on-premises and Microsoft Azure infrastructure; application hosting and platform services; networking and security; automation and deployment pipelines; high availability, disaster recovery, and backup; and advanced operational support. The engineer partners with development, security, vendor, and other teams to improve platform reliability, security, performance, and operational maturity.

Requirements

At least 5 years of experience designing, implementing, and supporting enterprise infrastructure environments.
At least 3 years of experience supporting Microsoft Azure cloud environments.
Experience supporting hybrid-cloud and on-premises infrastructure architectures.
Strong understanding of networking, including routing, switching, DNS, DHCP, VPNs, load balancing, and network security.
Experience supporting highly available, mission-critical production environments and customer-facing web applications or digital platforms.
Strong troubleshooting and problem-solving skills across multiple technology domains.
Experience with Microsoft Azure, Microsoft 365, Entra ID (Azure AD), Intune, Conditional Access, MFA, Azure Virtual Networks, Azure Front Door, Azure Application Gateway, WAF, Azure Load Balancer, Azure Monitor, Log Analytics, and Application Insights.
Experience with VMware vSphere, virtual networking, enterprise storage platforms, and backup and recovery solutions.
Strong PowerShell scripting experience; experience with infrastructure automation and Infrastructure as Code methodologies.
Experience with Git-based source control platforms and automated deployment and operational workflows; familiarity with Azure DevOps, GitHub Actions, or similar CI/CD platforms.
Strong understanding of business continuity planning and disaster recovery principles.
Experience implementing failover, redundancy, backup, recovery, and resiliency solutions; experience with Azure Site Recovery, VMware SRM, Zerto, or similar platforms.
Knowledge of disaster recovery testing and recovery validation processes.
Bachelor’s degree in information technology, computer science, engineering, or a related technical field, or equivalent experience.

Nice To Haves

Experience with Terraform, Bicep, ARM Templates, or similar Infrastructure as Code technologies.
Experience with Kubernetes or Azure Kubernetes Service (AKS).
Experience with Azure App Services and cloud-native application hosting platforms.
Experience supporting SQL platforms and cloud database services.
Experience with observability and monitoring platforms such as Grafana, Datadog, or Splunk.
Understanding of OWASP security principles and secure application delivery practices.
Experience with API management and integration platforms.
Cloud architecture experience supporting customer-facing SaaS or web-based platforms.
Relevant Microsoft, VMware, networking, cloud, or security certifications; examples include Microsoft Certified: Azure Administrator Associate (AZ-104), Azure Network Engineer Associate (AZ-700), and Azure Solutions Architect Expert (AZ-305).

Responsibilities

Design, implement, support, and optimize hybrid infrastructure spanning on-premises environments and Microsoft Azure.
Manage compute, networking, storage, identity, security, and virtualization services.
Support infrastructure modernization, migration, and cloud adoption initiatives; evaluate and implement technologies that improve efficiency and platform capabilities.
Perform infrastructure lifecycle activities, including upgrades, patching, capacity planning, and performance optimization.
Support infrastructure and cloud services powering the Homeowner Portal and other applications; partner with development teams on scalable, resilient, secure application hosting.
Support web applications, APIs, authentication services, databases, and related platform services.
Implement and maintain Azure Front Door, Application Gateway, Web Application Firewall, load balancers, and related services; monitor and optimize application performance, availability, and user experience.
Participate in application deployments, release management, and production readiness reviews.
Develop and maintain Infrastructure as Code solutions, scripts, workflows, and deployment pipelines; automate provisioning, configuration, and operational processes.
Support CI/CD practices and collaborate with development teams on deployment automation and platform reliability.
Identify opportunities to improve operational maturity through automation and standardization.
Support enterprise networking, including routing, switching, VPN connectivity, firewalls, DNS, DHCP, and network security services; design and support secure hybrid-cloud networking architectures.
Support identity and access management, including Entra ID, Conditional Access, MFA, and Zero Trust principles; collaborate with security teams on policies, standards, and regulatory requirements.
Design and maintain highly available and fault-tolerant architectures, including load balancing, redundancy, and active/passive or active/active failover.
Develop, maintain, and test disaster recovery and business continuity strategies; support RTO and RPO objectives, DR exercises, failover, recovery validation, and enterprise backup and recovery.
Provide advanced technical support for infrastructure, cloud, networking, and platform incidents; perform root cause analysis and implement corrective actions.
Participate in incident response and major outage management; help achieve service levels, availability targets, and customer satisfaction objectives.
Collaborate with vendors and third-party partners to resolve technical issues and improve services.