Senior Cloud Operations Engineer
About The Position
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. As a Cloud/Monitoring Engineering Senior, you will play a pivotal role in modernizing and advancing PTC’s Network Operations Center (NOC) cloud processes. This position focuses on designing scalable architectures, enhancing monitoring capabilities, and delivering automated solutions that ensure reliability, security, and performance across heterogeneous environments. You will collaborate with cross-functional teams to define strategies, implement best practices, and drive innovation in cloud automation and observability.
Requirements
- Proficiency in AWS and Azure cloud platforms, including networking, security, and cost optimization.
- Hands-on experience with Docker containerization and orchestration in cloud environments.
- Expertise in enterprise monitoring tools such as Zabbix, Catchpoint, and Sumo Logic.
- Strong Python development skills for automation, data processing, and API integrations.
- Experience in designing and supporting RESTful APIs with robust error handling and security.
- Knowledge of Infrastructure-as-Code tools like Terraform and SaltStack for automated deployments.
- Familiarity with agile development methodologies and DevOps practices.
Nice To Haves
- Bachelor’s degree in computer science, Engineering, or a related field.
- 5+ years of experience in software or cloud engineering roles.
- Proven ability to design and implement complex workflows and automation pipelines.
- Demonstrated willingness to learn and experiment with emerging cloud technologies.
- Experience working in agile teams and delivering iterative improvements.
Responsibilities
- Maintain and optimize existing monitoring and automation solutions to improve system reliability and reduce operational overhead.
- Collaborate with stakeholders to gather requirements and translate business objectives into technical solutions, KPIs, and SLOs.
- Define monitoring strategies and engineer solutions for multi-cloud and SaaS environments, ensuring compliance with security standards.
- Design and implement cloud automation and orchestration workflows using Python and Infrastructure-as-Code tools (Terraform, SaltStack).
- Develop and maintain integrations with RESTful APIs to support observability and automation initiatives.
- Create and maintain technical documentation, including architecture diagrams, runbooks, and global procedures.
- Continuously analyze and improve monitoring KPIs, alerting strategies, and incident response processes.
Benefits
- performance-based bonus
- employee share purchase program (ESPP)
- medical, dental and vision insurance
- paid time off and sick leave
- tuition reimbursement
- 401(k) contributions and employer match
- flexible spending accounts
- life insurance
- disability coverage
- commuter subsidy
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What This Job Offers
Job Type
Full-time
Career Level
Senior
