Cloud Operations Engineer

nCino, Inc. • Wilmington, NC

23h • $93,900 - $159,600

About The Position

The Cloud Operations Engineer will contribute to the day-to-day operations including implementations, administration, monitoring, securing, and continuous improvement of systems and technology hosted on Amazon Web Services (AWS). Built on trusted cloud solutions from market leaders such as Microsoft, Salesforce and Amazon, we maintain no server footprint at our own facilities. You will be responsible for using industry-standard tools and technologies to craft automated, efficient, and scalable infrastructure that enable us to rapidly produce and release software. You will also investigate cutting-edge technologies and techniques in order to find better ways to meet the needs of our teams, other nCino departments, and our customers. This position requires direct involvement in various aspects of development, systems administration, network administration, security operations, project management, and technical troubleshooting. The applicant should be able to work as an individual contributor as well as a team member.

Requirements

• Bachelor’s Degree in Computer Science or a related field with 2+ years of experience/proficiency or a combination of education and experience
• Knowledge of software design principles and development tools, technologies (languages, frameworks, etc.) and domains used
• Proficiency in at least one Infrastructure as Code (IaC) tool
• Experience with web application development
• Strong understanding of software engineering best practices, including coding standards, code reviews, source control management, and testing
• Ability to collaborate with others in a professional and respectful manner
• Proficient knowledge of code versioning tools, such as Git.

Nice To Haves

• Experience working in AWS Cloud Development Kit (CDK) for automated infrastructure management and deployment.
• Demonstrated familiarity with all phases of the SDLC, including requirements gathering, design, development, testing, deployment, and maintenance.
• Experience utilizing multiple AWS technologies to design and build well architected solutions.
• One or more AWS certifications
• Familiarity with distributed version control (GitHub) and continuous integration.
• Ability to troubleshoot network and firewall issues between cloud and physical environments.
• Experience with establishing and integrating development, test and production environments.

Responsibilities

• Support product refinement process such as the creation of tickets and analysis for development work.
• Follow architectural decisions made by the team and understand the reasoning behind them.
• Engage in brainstorming sessions to propose innovative ideas and solutions.
• Be involved in proof-of-concept implementations and prototypes used to gather feedback and make informed decisions.
• Consider potential risks that might impact solution.
• Express themselves clearly to both technical and non-technical audiences in written and verbal formats.
• Independently analyze, troubleshoot, break down complex tickets, and identify dependencies across teams and epics.
• Contributes to CI/CD process including Automated Testing and enhancing the testing coverage of their product.
• Understand adoption and release barriers to entry for the product and technology.
• Support PM and team in developing a strategic launch and release plan with cross functional teams.
• Promote cross-team collaboration focused on taking end to end solutions to market and supporting Go-live activities.
• Analyze adoption of product and understand how to improve the customer journey by applying solutions to address new enhancement requests.
• Play an active role in addressing system hygiene.
• Mitigate future hygiene issues by consistently producing high-quality code
• Adhere to coding standards and is up to date with the latest technology trends, best practices.
• Encourages continuous learning and is able to define a personalized continuous learning path that assists with career growth.
• Independently handle complex tickets, actively collaborate with the team to drive continuous improvement.
• Increased expectations in quality code review process
• Leverage AI tools and techniques to enhance software development activities, including code generation, testing, debugging, and optimization.
• Apply AI insights to identify patterns, automate repetitive tasks, and improve overall development efficiency and product quality.
• Evaluate and integrate AI/ML capabilities where appropriate to strengthen product functionality and user experience.
• Maintain awareness of emerging AI trends and best practices to inform continuous learning and innovation.

Benefits

• The pay range for this role is based on relative market data and alignment with our compensation philosophy. The range displayed reflects the minimum and maximum of the pay range for each job posting, which is used to determine new hire rates/salaries and takes into consideration multiple factors including but not limited to knowledge, skills, abilities, proficiencies, experience, education, licensures/certifications, as well as business and organizational needs. nCino reserves the right to modify the posted range consistent with our internal practices and external market movement. The recruiter for this job posting can share more compensation details during the recruitment process, as base salary is only one component of the total compensation package per position posted. The base salary range for this job is: $93,900.00 - $159,600.00

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level