Senior Cloud Operations Engineer
About The Position
The Senior Cloud Operations Engineer keeps nCino’s AWS environment automated, secure, and available for engineering teams and customers. The role implements, administers, and monitors systems that support rapid software releases, including automation for deploying, testing, packaging, and upgrading software across infrastructure. It involves troubleshooting moderate to complex cloud issues with limited supervision, evaluating tools, and helping design disaster recovery and backup procedures. The engineer also implements monitoring, supports information security and compliance, performs system administration, and creates technical solutions, reports, dashboards, audits, and documentation with internal stakeholders. The role calls for hands-on AWS experience, scripting skills in Python or Bash, sound judgment in cloud security, and the ability to manage multiple projects while collaborating and adapting to changing product needs.
Requirements
- Bachelor’s degree in Computer Science, Management Information Systems, or a related field, with at least 4 years of experience in IT or Business Systems; an equivalent combination of education, experience, and superior performance is also accepted.
- At least 2 years of experience supporting customer-facing production systems in a datacenter or cloud environment.
- At least 3 years of demonstrable experience with AWS technologies, including 2 or more of the following: EC2, RDS, Lambda, CloudFormation, Route 53, API Gateway, Control Tower, CodePipeline, CodeDeploy, Sagemaker, IAM Policies, ECR, S3, DynamoDB, Config, Systems Manager, Service Catalog, AWS Backup, Secrets Manager, GuardDuty, Macie, Certificate Manager, KMS, WAF, Security Hub, SNS, SQS, and Step Functions.
- Python or other scripting experience, such as Bash.
- Understanding of application, configuration, and implementation of IT systems.
- Understanding of information security and how to apply it to cloud systems and applications.
- Ability to communicate effectively with team members and business stakeholders.
- Ability to multitask, manage simultaneous projects, and work in a highly productive environment.
- Proactive, optimistic, passionate, and internally motivated to get things done.
Nice To Haves
- Experience using multiple AWS technologies to design and build well-architected solutions.
- One or more AWS certifications.
- Advanced experience designing and implementing security controls, such as monitoring, encryption, alerting, OS hardening, least-privilege access, IAM policies, firewall/security group configurations, and third-party security testing tools.
- Familiarity with distributed version control (GitHub) and continuous integration.
- Ability to troubleshoot network and firewall issues between cloud and physical environments.
- Experience establishing and integrating development, test, and production environments.
- Current or actively pursuing relevant professional certifications, such as AWS, CISSP, or other security certifications.
Responsibilities
- Implement configuration and automation tools to simplify deploying, testing, packaging, and upgrading software across the infrastructure.
- Troubleshoot moderate to complex issues in cloud environments and work with limited supervision.
- Evaluate new applications and tools to meet business requirements.
- Ensure optimal performance and functionality for systems and technologies.
- Conduct system audits to verify results of implemented technologies.
- Assist in designing, testing, and implementing disaster recovery and backup procedures, information security, and control structures.
- Implement monitoring tools and processes to support high system availability.
- Help ensure company information security and compliance requirements are met.
- Perform system administration tasks and design and implement technical solutions.
- Create reports and dashboards.
- Work with internal stakeholders to develop architecture, configuration, and troubleshooting documentation.
- Work independently, respond to feedback, help and collaborate with the team, and adapt to changing product needs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
