Cloud Operations Engineer
About The Position
The Cloud Operations Engineer administers and engineers server solutions and applications supporting Columbia Bank initiatives, provides high-level customer service to bank associates, and assists or advises other technical teams on technical issues. The role plans, implements, and maintains systems, servers, client-based solutions, storage, and applications. It requires advanced knowledge of server operating systems, infrastructure systems, enterprise applications, and cloud infrastructure. The engineer researches, analyzes, recommends, and implements solutions and enhancements within their scope, systematically isolates technical issues, and provides technical support. Responsibilities include preparing system solution designs; implementing complex enterprise-class systems and applications; analyzing infrastructure performance for capacity planning; performing system upgrades; and monitoring system, infrastructure, and application health. The position shares after-hours and weekend on-call duties for emergency outages. The role also requires compliance with applicable bank regulations, policies, procedures, and training requirements, including maintaining working knowledge of the Bank Secrecy Act, Regulation CC, Regulation E, and Bank Security requirements. The engineer may coach, mentor, or train others, and is expected to support Columbia Bank’s corporate culture and vision. Occasional travel is required. The position is fully onsite at the posted location: 17901 Von Karman Avenue, Suite 150, Irvine, CA 92614.
Requirements
- Strong coordination, organization, troubleshooting, and communication abilities.
- Proven experience building and maintaining systems and infrastructure.
- Advanced knowledge of and experience with core infrastructure technologies.
- Proven experience with troubleshooting principles, methodologies, and issue-resolution techniques.
- Experience with enterprise-class storage systems.
- Excellent verbal and written communication skills.
- Knowledge of technology trends across multiple areas.
- Positive attitude and ability to absorb new ideas and concepts quickly.
- Excellent analytical and problem-solving abilities.
- Ability to prioritize and execute tasks effectively in a high-pressure environment.
- Strong customer service orientation.
- Experience developing architecture documentation and roadmaps.
Nice To Haves
- Bachelor’s degree in Computer Science or equivalent.
- 7–10 years of system or network engineering experience in a mid-size company, with a proven track record of success.
Responsibilities
- Administer and engineer server solutions and applications in support of Columbia Bank initiatives.
- Provide high-level customer service to bank associates and advise other technical teams on technical issues.
- Plan, implement, and maintain systems, servers, client-based solutions, storage, and applications.
- Research, analyze, recommend, and implement technical solutions and enhancements within the role’s scope.
- Systematically isolate technical issues and provide technical support and issue resolution.
- Share after-hours and weekend on-call duties to respond to emergency outages.
- Prepare system solution designs and implement complex enterprise-class systems and applications.
- Analyze infrastructure performance to assist with capacity planning.
- Perform system upgrades and monitor the health of systems, infrastructure, and applications.
- Comply with bank regulations, policies, procedures, and required annual or job-specific training; keep current on regulation changes.
- Maintain working knowledge of applicable written policies and procedures, including those concerning the Bank Secrecy Act, Regulation CC, Regulation E, and Bank Security.
- Coach, mentor, or train others and teach coursework as a subject matter expert when asked.
- Demonstrate and foster Columbia’s corporate culture and support its vision to become the “Business Bank of Choice.”
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage
- 401(k) retirement savings plan with employer match for qualifying associate contributions
- Employee assistance program
- Life insurance
- Disability insurance
- Tuition assistance
- Mental health resources
- Identity theft protection
- Legal support
- Auto and home insurance
- Pet insurance
- Online discount marketplace
- Paid vacation
- Paid sick days
- Paid volunteer days
- Paid holidays
- Performance-based incentive compensation may be available
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What This Job Offers
Job Type
Full-time
Career Level
Senior
