Provides full-time platform and cloud services (Public, Hosted, SaaS, PaaS), infrastructure engineering, and systems administration. Supports modernization and operational transparency initiatives, requiring effective collaboration with university faculty, business teams, and vendors. This position is responsible for maintaining a customer-focused approach in all duties, ensuring professional, timely, and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable, respectful, and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better.
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Job Type
Full-time
Career Level
Senior