Senior Cloud Engineer

RapDev•Boston, MA
•Hybrid

About The Position

RapDev is hiring a Senior Cloud Engineer to work across customer environments and help solve complex cloud, observability, and DevOps challenges. The role calls for experience operating at scale, broad exposure to cloud technologies such as AWS, Azure, and GCP, and deep knowledge of at least one cloud platform and one programming language. The engineer will work with customers and RapDev teams, communicate technical issues to audiences with varying levels of technical knowledge, and provide guidance on best practices. The successful candidate can troubleshoot unfamiliar systems, adapt to technologies ranging from legacy platforms to new tools, and apply monitoring software in the context of SRE and DevOps principles. They will also teach and mentor colleagues, serve as a technical escalation point, and create repeatable infrastructure patterns through configuration management and documentation. The role involves active collaboration across multiple projects.

Requirements

  • Comfort working across a variety of operating systems.
  • Time-management and context-switching skills.
  • Ability and desire to learn on the fly while teaching others.
  • Experience with cloud platforms and deep knowledge of at least one.
  • Experience with multiple programming languages and deep knowledge of at least one.
  • Understanding of modern technologies such as Kubernetes, service meshes, cloud networking, and serverless, PaaS, and SaaS technologies.
  • Previous consulting or mentoring/leadership experience.
  • Broad experience with monitoring tools.
  • Understanding of managing infrastructure and configuration in a coded steady state (IaC).

Nice To Haves

  • Datadog experience.
  • Kubernetes experience.
  • API design experience.
  • Public-speaking skills and confidence, with the ability to identify new opportunities and persuade and guide customers toward best practices.
  • Experience with auxiliary technologies such as IP address management and inventory.
  • Expertise in a specific area such as relational or non-relational databases, caching, or distributed data systems, with the ability to discuss or teach it in depth.
  • Experience using common infrastructure configuration management tools such as Ansible, Chef, Puppet, or SSM.

Responsibilities

  • Understand customers’ core problems, identify tradeoffs, and propose solutions.
  • Communicate complex technical issues to audiences with varying levels of technical knowledge.
  • Troubleshoot complicated systems with little to no context.
  • Debug code, read source code, and find solutions to issues as they arise.
  • Teach the team advanced principles, technologies, and techniques.
  • Serve as a key technical escalation point for others.
  • Create repeatable patterns using configuration management and documentation.
  • Stay actively involved with the team and contribute to the success of multiple projects.

Benefits

  • 100% employee healthcare coverage (medical, dental, and vision).
  • Retirement plan with 5% 401(k) match and IRA.
  • Unlimited paid time off with a four-week minimum, including vacation, sick time, and public holidays.
  • Family leave, including maternity and paternity leave.
  • Hybrid work opportunities.
  • Fitness and commuter subsidies available.
  • Equity.
  • Relocation assistance.
  • Short-term and long-term disability coverage.
  • Visa sponsorship.
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