Senior Cloud-based Endpoint Management Engineer

Edgewater Federal Solutions, Inc.•Washington, DC

10h•$115,500 - $121,500•Onsite

About The Position

The Board's Division of Information Technology is seeking an experienced Senior Cloud-based Endpoint Management Engineer to join our Tier 2/3 organization supporting the End Point Engineering and Operations team. This role requires strong technical expertise in Enterprise Endpoint Management solutions, including Microsoft Intune, Jamf, and Apple Business Manager, with the ability to engage across multiple platforms to solve complex technology challenges.

Requirements

7+ years overall IT experience
5+ years providing desktop support using service management platforms (ServiceNow or similar)
3+ years deploying, configuring and supporting iOS/iPadOS in enterprise environments
3+ years administering MDM/MAM solutions (Intune, Jamf, or similar)
5+ years supporting business applications such as Microsoft 365 products
Strong network and VPN diagnostics and troubleshooting capabilities
Proficient in at least one scripting language (PowerShell, Python, JavaScript, or Swift)
Experience with PKI concepts and certificate integrations
Familiarity with SDK integration into mobile applications
Experience managing headless Linux servers and terminal navigation
Experience using foundational tools in DevSecOps and IT operations landscapes (Splunk, GitLab)
Excellent written and oral communication abilities
Strong analytical and problem-solving capabilities
Ability to document technical issues concisely and clearly
Experience creating and maintaining technical documentation
Proficiency with Microsoft Project, Visio, Excel, PowerPoint, SharePoint, Teams
US Citizenship required

Nice To Haves

Bachelor's degree in Information Systems, Computer Science or related field
Relevant certifications (A+, MCDST, MTA, MOS, or similar)
Experience with Power BI
Mobile application development experience

Responsibilities

Provide tier 2/3 technical support for endpoint device ecosystem
Troubleshoot and resolve complex mobile device management issues
Develop and deploy configuration profiles, security policies, and app management solutions for iPhones and iPads via Microsoft Intune
Develop and deploy configuration profiles, security policies, and app management solutions for Mac computers via Intune or Jamf
Support business enablement applications including Microsoft 365 suit
Collaborate with IT and business stakeholders to resolve technical challenges
Develop and maintain technical documentation
Participate in mobile technology projects and initiatives