Senior Clinical Secretary - Comprehensive Wound Center

Dartmouth-Hitchcock Health•Lebanon, NH

15h

About The Position

The Senior Clinical Secretary performs independent administrative support and a broad range of customer service duties for the Comprehensive Wound Center. The role schedules patients and procedures, manages calendars and master schedules, and supports clinical staff with records, correspondence, reports, authorizations, and other administrative work. The position may also lead special projects and direct or train other employees, students, temporary staff, and volunteers. Additional duties include meeting and travel coordination, budget and billing support, bookkeeping, and preparation of grants and outside contracts.

Requirements

High school diploma and three years of administrative support experience, or equivalent.
Proven experience working with the public.
Proficiency with PC word processing, spreadsheets, Excel, PowerPoint, and Microsoft Publisher.
Excellent communication and interpersonal skills.

Nice To Haves

Previous experience working in a medical setting.
Knowledge of medical terminology may be required.

Responsibilities

Answer, screen, and direct telephone calls; provide directions and take messages.
Schedule patients, manage calendars, schedule surgical procedures and ancillary services, and coordinate deposition scheduling.
Design, analyze, and coordinate master and other schedules.
Maintain, track, and send charts; provide scribing and other administrative support to clinical staff as needed.
Type, compose, and edit letters, memoranda, manuscripts, grants, and other correspondence.
Create forms, spreadsheets, tables, charts, databases, and slides.
Perform file and record management, prepare charts and departmental patient records, and obtain new medical record numbers.
Complete and process reports, forms, reimbursements, and related paperwork; obtain authorizations and pre-certifications.
Conduct on-the-job training for new staff and provide input into performance appraisals.
Direct the work of employees, work-study students, float staff, temporary staff, volunteers, and others.
Create meeting agendas and take minutes.
Coordinate conferences and meetings and make travel arrangements.
Track budgets and maintain records; address billing concerns and resolve patient billing issues.
Maintain account and fund bookkeeping, contribute to budget preparation, maintain petty cash, collect patient payments, perform balancing and cash-out functions, and review billing sheets.
Prepare grants and negotiate outside contracts.
Perform other duties as required or assigned.