Senior Clinical Operations Manager (Norwalk, CT)

Oula•Norwalk, CT

13h•$85,000 - $100,000•Onsite

About The Position

Oula is seeking a Senior Clinical Operations Manager to oversee operations across their Norwalk and Greenwich clinics. This role is for an experienced Clinical Operations Manager who excels in operational excellence, leadership, and enhancing the patient experience. The position involves managing the daily operations of a home clinic, serving as an operational partner across the organization, supporting cross-clinic initiatives, mentoring other Clinic Operations Managers, piloting new processes, and providing operational leadership during growth and change. The role is crucial for strengthening operational consistency and preparing future leaders for regional responsibilities.

Requirements

7+ years of progressive healthcare operations experience.
3+ years of experience leading clinic or healthcare operations teams.
Demonstrated success managing healthcare facilities in a fast-paced environment.
Experience leading operational improvement initiatives and driving measurable results.
Strong project management and change management capabilities.
Proven ability to influence across teams without direct authority.
Experience coaching, mentoring, or developing operational leaders.
Exceptional organizational, communication, and problem-solving skills.
Ability to manage multiple priorities while maintaining attention to detail.
Strong analytical skills with experience using operational metrics and KPIs to drive decision making.
Intermediate to advanced proficiency with spreadsheets, presentations, and operational reporting tools.
Passion for continuous improvement and operational excellence.

Nice To Haves

Passionate about improving maternity care and advancing patient-centered healthcare.
Leads with empathy, curiosity, and accountability.
Builds strong relationships across clinical and operational teams.
Thrives in ambiguity and enjoys helping organizations scale.
Thinks beyond today’s challenges to build better systems for tomorrow.
Is comfortable rolling up your sleeves while also influencing broader organizational improvements.
Uses data to inform decisions and measure success.
Enjoys mentoring others and helping leaders grow.

Responsibilities

Lead the daily operations of an assigned clinic, ensuring an exceptional patient and teammate experience.
Recruit, onboard, coach, develop, and manage frontline teammates.
Foster a culture of accountability, collaboration, continuous improvement, and patient-centered care.
Conduct regular coaching conversations, performance discussions, and development planning for team members.
Create an environment where teammates feel supported, engaged, and empowered to deliver outstanding care.
Ensure communication flows effectively across clinicians, operational teams, and support functions.
Ensure patient questions, concerns, and requests are resolved in a timely, compassionate, and effective manner.
Maintain compliance with all applicable healthcare regulations, accreditation requirements, and organizational policies.
Drive operational excellence across all aspects of clinic performance driving patient satisfaction, financial stability, team engagement and supporting out clinicians efforts around clinical quality.
Oversee clinic facilities, office operations, inventory management, and vendor relationships.
Resolve urgent operational issues through hands-on leadership and sound decision making.
Partner closely with clinical leadership to develop clinic schedules, staffing plans, and clinician on-call schedules that support patient access and operational efficiency.
Monitor operational performance metrics and identify opportunities to improve efficiency, quality, patient satisfaction, and teammate experience.
Anticipate operational risks and proactively implement solutions before they impact patients or staff.
Continuously evaluate workflows and recommend improvements that simplify operations while enhancing quality and consistency.
Serve as a trusted operational resource for Clinical Operations Managers across the organization by sharing best practices and helping solve complex operational challenges.
Support the onboarding and development of newly hired Clinical Operations Managers through coaching, shadowing, and knowledge sharing.
Lead or participate in cross-functional operational initiatives that improve scalability, efficiency, and consistency across clinics.
Partner with regional and organizational leaders to pilot new operational workflows, technologies, and initiatives before broader implementation.
Develop, refine, and maintain standard operating procedures and operational documentation.
Provide temporary operational support or clinic leadership coverage for other clinics when business needs require.
Represent clinic operations on cross-functional project teams and organizational initiatives.
Identify opportunities to improve organizational processes and partner with leadership to implement sustainable solutions.
Model Oula’s values and leadership expectations through daily actions and decision making.
Influence without direct authority by building strong cross-functional partnerships and fostering collaboration.
Lead change initiatives within the clinic by effectively implementing new processes, technology, and organizational priorities.
Use data, patient feedback, and operational insights to drive continuous improvement.
Help cultivate a strong leadership pipeline by mentoring peers and contributing to leadership development across the organization.