Senior Clinical Billing Specialist

University of Arkansas System • Little Rock, AR

8d • Hybrid

About The Position

The Senior Clinical Billing Specialist is an area expert who works under general direction and researches, analyzes, and resolves physician and hospital accounts. The position works directly with patients, providers, insurers, departments, and other staff to investigate complex accounts, analyze information, and review procedures and regulations to resolve issues. The specialist reviews reports, monitors account status, recommends changes to operating procedures and policies, and uses best practices to complete billing activities. The role requires knowledge of HIPAA regulations and patient confidentiality, compliance with UAMS policies, excellent verbal and written communication, attention to detail, and basic mathematical skills.

The position requires 90 days of on-site training, followed by assignment to an on-site clinic before transitioning to remote work. Once remote, the employee will work in the office one to two times per week. This is a regular, day-shift position with a stated rate of $18.99 per hour.

Requirements

• Bachelor's degree in a related field and one year of experience in a healthcare revenue cycle-related function; or an associate's degree in a related field and three years of such experience; or a high school diploma/GED and five years of experience in a healthcare revenue cycle-related function or bookkeeping function.
• Familiarity with Microsoft Windows.
• Ability to accurately read, analyze, and interpret payer contract documents to determine reimbursement and analyze credit balances.
• Excellent verbal and written communication skills.
• Attention to detail and basic mathematical skills.
• Knowledge of HIPAA regulations, patient confidentiality, and compliance requirements.

Nice To Haves

• Knowledge of the EPIC billing system.

Responsibilities

• Investigate account balances and reasons for non-payment; initiate claim adjustments and resubmit clean claims to payers or bill patients.
• Complete appeals within established time frames to avoid write-offs.
• Identify root causes of denials, develop solutions to prevent future denials, compose appeal letters, and obtain necessary documentation.
• Complete cash reconciliation.
• Assist patients with billing, service, and insurance questions by phone or other electronic means; address concerns, verify insurance billing, and ensure financial assistance is posted.
• Update systems with insurance or patient demographic corrections, verify new insurance information with payers, and submit or resubmit claims.
• Accept payments and post them to account systems.
• Assist collection agencies to support uninterrupted self-pay collections.
• Set up payment plans, post payments, and complete end-of-day processing.
• Read, analyze, and interpret contract documents.
• Prepare records, reports, summaries, analyses, evaluations, and recommendations; develop statistical data.
• Assist other departments with insurance policies, collection processes, and billing.
• Document encounters and actions in appropriate systems.
• Demonstrate integrity and innovative thinking, and contribute actively to organizational success.
• Comply with policies and procedures, confidentiality requirements, and HIPAA policies and requirements.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior