Senior Clinical Administrator

Change Grow Live

20h • Onsite

About The Position

Change Grow Live Norfolk is a charity dedicated to helping individuals change the direction of their lives, grow as individuals, and live life to its full potential. CGL Norfolk is an integrated drug and alcohol treatment service providing access to interventions and treatment options for adults with drug and/or alcohol problems, focusing on recovery and independence. The administration team is crucial for effective service delivery. This role offers an exciting opportunity for a Clinical Senior Administrator to provide excellent customer service, liaise with colleagues, manage diaries, handle queries, maintain a safe and trauma-informed environment, manage client prescriptions, and deal with stock. The service works with individuals with complex needs, requiring a calm, reassuring, client-centered, and trauma-led approach.

Requirements

• Knowledge of general office procedures
• High standard of IT literacy including proficiency in word processing, data entry excel.
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• Solid numeric skills.
• Excellent organisational skills.
• Ability to maintain professional boundaries and work effectively with partnership agencies.
• Ability to communicate confidently and effectively, verbally and in writing.
• Ability to lead and develop a team of administrators.
• Ability to effectively delegate and get things done through others.
• Ability to respond flexibly to the demands of the post.
• Ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.

Responsibilities

• Provide high quality leadership – Deliver supervision, appraisal, welfare support and performance support to an identified cohort of administrators, which may include volunteers and students as appropriate.
• Promote service development - Contribute towards the development of and oversee the implementation of operational policies to ensure that services are effectively delivered to a high standard.
• Manage Health and Safety – Oversee the completion of regular health and safety checks and audits as well as being responsible for any remedial actions required to maintain legal obligations, reporting any concerns to the services manager immediately.
• Maintain safe and comfortable premises – oversee the management and maintenance of the premises, including repair works, cleaning, waste management, stock control and management of assets within the environment.
• Support financial management – by having oversight of all invoices, petty cash and spending to support budget management.
• Ensure safe and effective prescription generation and security – by ensuring CGL policies in relation to prescriptions are adhered to, that staff are competent in their roles and that systems are in place to ensure all prescriptions are accurately generated, stored, distributed and recorded.

Benefits

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Refer a friend scheme.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 11-50 employees