Senior Clinical Account Consultant
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Senior Clinical Account Consultant applies highly developed skills to provide end-to-end clinical expertise and cross-functional partnership to support client engagement and improved program delivery. The role supports Sales and Account Management from pre-sale strategy through post-sale implementation and optimization by bridging the clinical value story from Product, the credibility features and configurations from Clinical Operations, and the data/analytical reporting evidence from Analytics—turning complexity into one clear, client-ready narrative and practical program guidance.
Requirements
- RN with active/eligible licensure in state of residence
- 7+ years of clinical experience in condition management, case management, PBM/Payor account management, or a related field
- Experience supporting Sales and Account Management in a client-facing, consultative capacity
- Strong executive-facing communication skills, including presenting to clinical and non-clinical audiences
- Ability to translate product capabilities, operational workflows, and analytics into clear client narratives and recommendations
Nice To Haves
- Experience with clinical program implementation, workflow redesign, and quality improvement
- Experience interpreting healthcare analytics, outcomes reporting, and performance measurement
- Experience partnering with product teams on clinical value propositions and materials
- Familiarity with regulated healthcare environments and guideline-based practice
Responsibilities
- Provide end-to-end Clinical Support Across the entire Client Lifecyle
- Pre-Sale (deal support and solutioning)
- Partner with Sales to shape clinical sales strategy, discovery, and solutioning aligned to client clinical needs
- Translate Product capabilities into a credible, clinically grounded value proposition for healthcare professional audiences
- Design and deliver clinical product presentations and demonstrations; address clinical objections and questions
- Ensure proposed client commitments reflect real operational capabilities and configurations in partnership with Clinical Operations
- Post-Sale (implementation, adoption, and performance)
- Support Account Management with clinical expertise to drive adoption, engagement, and program delivery success
- Collaborate with clients to implement clinical programs and initiatives and provide ongoing clinical guidance
- Devise key account management efforts by providing clinical support, addressing customer inquiries and concerns
- Advise on clinical best practices, workflow optimization, and quality improvement initiatives tied to client goals
- Cross-Functional Bridging
- Collaborate with internal stakeholders to bridge and translate across teams so external messaging matches internal reality:
- Product: design product presentations and demonstrations for healthcare professionals, showcasing clinical value story, use cases, and roadmap-aligned positioning
- Clinical Operations: communicate credibility features, configurations, workflows, and “how this works in practice”
- Analytics: guide analysis of healthcare data, clinical outcomes, and performance metrics to identify areas for improvement and implement evidence-based practices
- Marketing: ensure alignment between clinical messaging and marketing materials
- Package insights into client-ready materials (talk tracks, decks, FAQs, evidence summaries) that Sales and Account Management can reuse
- Train and educate Account Management, Sales representatives and clients on clinical features and benefits to promote understanding and adoption of the company's products and services
- Clinical Support
- Serve as clinical subject matter expert for client guidance, support, and relationship management
- Stay current on industry trends, research, and relevant regulatory changes; translate implications into actionable guidance
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
