Senior Clinic Director- Phase I CRU, Remote US and Canada

Fortrea•Daytona Beach, FL

2d•$170,000 - $220,000•Remote

About The Position

The Senior Clinic Director is responsible for managing, administering, and organizing local site operations for a Clinical Pharmacology unit and may oversee multiple sites. The role is accountable for overall site performance, achieving defined metrics, meeting Sponsor needs, and ensuring efficient use of allocated human and physical resources. As a lead member of the site leadership team, the Director represents site perspectives and partners with other Clinic Directors and Operations Directors to implement consistent operational practices and improvement initiatives. The position combines commercial, partnership, operational, financial, leadership, and subject-matter responsibilities. It owns assigned client relationships and satisfaction, supports client growth and business development, and collaborates across Fortrea business units and therapeutic area leadership. It also leads partnership governance, supports delivery to client quality, timeline, budget, and contractual expectations, and develops client-specific training and process improvements. The position may involve handling biologically hazardous and radiolabeled materials, requires the ability to work overtime and/or weekends based on business needs, and involves 20–30% travel, including expected overnight travel.

Requirements

Bachelor of Science degree in a medical, science, or related field, or relevant experience in lieu of educational requirements; 10 years of relevant experience may substitute for educational requirements.
10 to 12 years of progressive and proven leadership responsibilities in a related business environment.
Knowledge of clinical research.
Creativity and resilience in applying processes and approaches to work, and comfort working in a complex environment.
A successful track record of meeting commitments and driving change through collaboration, emphasizing team wins over individual achievement.
Ability to meet applicable occupational health, immunization, and screening requirements based on job duties and workplace exposures.
Ability to perform essential visual and auditory tasks, including any required color differentiation, with or without reasonable accommodation.
Ability to operate a computer and other necessary equipment for up to six hours per day, with or without reasonable accommodation.
Ability to maintain and change position as needed to perform assigned duties for up to six hours per day, with or without reasonable accommodation.
Ability to work overtime and/or weekends based on business needs.
Ability to communicate effectively in English, verbally and in writing.
Ability to travel 20 to 30% of the time; overnight travel is expected, varying by business need.

Nice To Haves

Master’s degree or MBA.
Experience managing multiple sites.
At least three years of clinical research experience.
Six Sigma training.

Responsibilities

Manage, administer, and organize local site operations for a Clinical Pharmacology unit, potentially across multiple sites.
Oversee site performance, defined metric goals, Sponsor needs, and the efficient use of human and physical resources.
Represent sites as a lead member of the site leadership team and partner with other Clinic Directors and Operations Directors to implement consistent practices and improvement initiatives.
Present Fortrea capabilities to clients, lead growth within assigned clients, and own assigned client relationships, expectations, and satisfaction.
Serve as Fortrea’s subject matter expert on assigned clients and guide teams in developing long-term strategic client relationships.
Partner with business development and other Fortrea business units on end-to-end business development strategies, including RFI/RFP responses, proposals, bid defense preparation, and presentations.
Establish new partner relationships and develop and leverage opportunities for partnership growth.
Promote Fortrea’s capabilities and visibility through publications and presentations at conferences, meetings, and webinars.
Work with clients on proactive pipeline planning and partner with business development to achieve client sales margins.
Collaborate with Therapeutic Area leadership on strategic and innovative initiatives, including cross-business-unit and cross-functional opportunities to expand client partnerships.
Partner with peers to maintain consistency in quality, standards, policies, processes, and practices across client projects.
Work with the client Alliance Lead to support agreed partnership charters, mission statements, goals, and objectives.
Represent the partnership and advocate for clients within Fortrea by sharing Voice of the Customer feedback.
Build a sustainable and scalable client alliance-management model.
Lead effectively in a global, complex environment by setting expectations, coaching and mentoring, communicating consistently, and fostering continuous learning.
Lead and present at Operational Governance meetings to review operational goals.
Facilitate Executive Committee meetings, including agenda agreement, preparation, and follow-up actions.
Conduct timely NPS surveys and continue Lessons Learned initiatives to support client satisfaction and partnership improvement.
Coordinate and expedite activities across Fortrea divisions that are relevant to partnership success.
Work with assigned Therapeutic Area leadership to meet client quality, timeline, and budget expectations and ensure appropriate project resourcing.
Maintain the cost performance index across the assigned client portfolio at or above 1.0.
Develop client-specific training and ensure appropriate delivery, including training on client obligations outlined in MSAs or other agreements.
Ensure client-specific process improvement efforts are undertaken to maximize portfolio efficiency.
Perform other duties as needed or assigned.