IndieWire: Senior Client Success Manager

Penske Media Corp.•Los Angeles, CA

11h•Hybrid

About The Position

IndieWire is seeking a driven and relationship-focused Client Success Manager to lead pre-, mid-, and post-sale support for entertainment and consumer accounts. This role sits at the intersection of sales, marketing, and operations — responsible not only for sustaining and deepening current partnerships, but for identifying and growing new revenue across IndieWire's digital, custom content, and live media portfolio. You will work closely with the IndieWire sales, marketing, editorial, ad operations, and product teams to ensure every client partnership delivers a seamless, creative, and results-driven experience. This is also a compelling opportunity for candidates coming from sponsorship and partnership roles, arts organizations, film festivals, or publishing — anywhere deep knowledge of the film and entertainment landscape meets client-facing skill.

Requirements

4 years of experience in media planning, brand partnerships, or client-facing account management
Proficiency with Salesforce CRM
Demonstrated ability to thrive independently in a fast-paced, deadline-driven environment
Strong communication, presentation, and relationship-building skills
Willingness to travel for client meetings and attend industry events, including outside of standard business hours
Knowledge of the film, TV, and entertainment industry landscape

Nice To Haves

Experience working with entertainment industry clients (studios, streamers, distributors, PR firms)
Background in sponsor/partnership management at an arts organization, film festival, or publisher or entertainment/consumer agency background
Familiarity with live event sales and execution
Experience managing custom content programs (editorial, video, social, experiential)
Experience with PIO or similar order management platforms

Responsibilities

Generate compelling proposals, media kits, and sales materials for partner outreach across digital, custom content, and live media offerings
Drive revenue growth with consumer and endemic clients spanning entertainment, streaming, consumer goods, and related categories
Analyze digital inventory availability to surface and maximize revenue opportunities
Cultivate and maintain relationships with clients at the direct, PR, and agency levels
Serve as the primary point of contact for clients throughout campaign lifecycle — from kickoff through final delivery
Coordinate with ad operations on asset delivery, digital inventory management, makegoods, and delivery optimization
Oversee custom content campaigns including editorial integrations, branded video, and social initiatives — managing timelines, logistics, and cross-functional alignment
Manage and track partner marketing assets and deliverables for both digital and live media activations
Create detailed campaign wrap-up reports and client-facing decks for integrated and digital packages
Manage contract negotiations and billing/payment coordination
Work with Salesforce and accounting to ensure IOs and invoices are accurately entered, tracked, billed, and reconciled
Manage and track sales forecasting and vertical performance within IndieWire's sales portfolio
Facilitate cross-functional communication across sales, video, editorial, social, marketing, and events teams to ideate and develop integrated solutions

Benefits

full range of medical, financial, and/or other benefits including 401(k) eligibility and paid time off benefits
PMC’s paid healthcare plan, for this role the company pays 100% of the monthly health, dental and vision plan premiums for the employee and their family
Healthcare (medical, dental, and vision) HSA with an employer contribution, FSA (Healthcare, Dependent Care & Commuter), EAP, Life Insurance, 401K with an employer match, Paid Parental Leave, Long-term Disability, generous Paid Time off (PTO), Pet Insurance, and Home & Auto insurance
Wellness initiatives rotate yoga, meditation, wellness weeks on a variety of topics, and financial wellness

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