Senior Client Success Manager

DeepIntent•New York, NY

4h•Remote

About The Position

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. What You’ll Do: DeepIntent is seeking an experienced Senior Client Success Manager to join our Client Success team. This role owns the day-to-day management and strategic growth of client relationships, partnering closely with Sales, Platform Operations, & Analytics and cross-functional teams from early planning through execution and expansion. As a Senior Client Success Manager, you will manage a book of business, lead client strategy and execution, and proactively identify opportunities to grow and deepen partnerships. You will play a critical role in driving revenue retention, upsell, and long-term client success. The Sr Client Success Manager should have a strong knowledge of the programmatic landscape and is a key contributor in the overall growth of the company.

Requirements

5+ years of experience in Client Success, Account Management, or a related role within ad tech, digital media, or programmatic advertising
Strong knowledge of the adtech advertising ecosystem, key industry partners and technical market standards including DSPs, SSPs, ad serving, measurement, and brand safety
Proven ability to independently own and grow senior client relationships
Strategic mindset with the ability to translate data into actionable insights and recommendations, with experience leading client meetings and QBRs
Excellent written and verbal communication skills
Highly organized, detail-oriented, and comfortable managing multiple accounts and priorities
Experience working across both managed service and self-service models preferred
Have a desire to work in a rapidly growing and ever-changing environment
Proficient with Word, Excel and PowerPoint

Nice To Haves

Healthcare or pharmaceutical advertising experience is a plus, but not required

Responsibilities

Own end-to-end management of assigned managed service and/or self-service client accounts
Serve as the primary point of contact for clients, leading day-to-day communication, optimizations, reporting, and recommendations
Build strong, trusted client relationships grounded in a deep understanding of client goals, brand strategies, and performance metrics
Own campaign performance, including pacing, optimization strategy, and delivery against client KPIs
Deliver strategic insights and performance narratives through reporting, post-campaign analyses, and quarterly business reviews
Identify and proactively drive upsell and growth opportunities across products, audiences, inventory, and measurement solutions
Partner closely with Platform Operations, Analytics, Integrations, and Sales to ensure seamless execution and data accuracy
Educate and enable clients on DeepIntent’s DSP and self-service tools to increase adoption and long-term value
Regularly assess account health, identifying risks early and taking action to support retention and renewals
Stay current on digital and programmatic advertising best practices and apply industry knowledge to elevate client strategy