Senior Client Success Manager

Cylinder Health•,

1d•$137,000 - $152,000

About The Position

As a Senior Client Success Manager at Cylinder Health, you will manage a portfolio of some of our high value, high growth enterprise level clients. You will lead all key activities including ongoing service delivery, relationship building at the executive and lower levels, account strategy development, project expansion to meet growth targets and contract renewals. You will coordinate closely with your clients and marketing to develop communication strategies that drive member enrollment. You will serve as the connective tissue between Cylinder Clients and key internal stakeholders such as Product and Engineering, Finance, Sales, Member Services and Clinical Operations. This position demands a consultative approach, strong project management skills, and a commitment to delivering exceptional client experiences. This is an individual contributor role with the potential to grow.

Requirements

6+ years of hands-on experience working with self-insured employers, payers, and TPA’s or previous experience in onboarding and ongoing management of large enterprise or strategic clients in a health-oriented industry
6+ years client relationship/account management experience with national payers and/or Fortune 500 employers
Proven ability to hit sales goals/quotas
Strong analytical capabilities, process improvement, and understanding of technologies such as: SalesForce, XLS, Project Management tools (e.g. ClickUp), Google Suite.
Demonstrated expertise in strategic planning, executing and delivering projects on time and on budget while working in a fast-paced, high-energy, team-oriented environment.
Ability to travel 20% within the U.S.

Nice To Haves

Self-motivated and passionate about the employer health benefits space with a desire to push yourself and continue learning
An excellent communicator, a strategic thinker and able to align multiple stakeholders to drive decisions and action
Partnerships and sales oriented to hit aggressive goals while still furthering client needs
A highly detail oriented individual with an eye for process creation and improvement
Comfortable in a fast-paced, dynamic start up environment
Creative, innovative, and willing to share creative suggestions in a team environment
Empathetic to our members’ GI health conditions and are driven to improve their outcomes

Responsibilities

Provide exceptional account management throughout the project and contract lifecycle, ensuring continuous client satisfaction and support.
Cultivate strong relationships across all levels within client organizations, including main points of contact and decision-makers, to foster partnership success.
Drive annual revenue retention and growth by developing and executing account plans aligned with client and company objectives.
Leverage data insights to inform and adapt account strategies.
Interpret and effectively communicate ROI and clinical metrics to clients, highlighting their crucial value to both their organization and the Cylinder partnership.
Lead the delivery of marketing campaigns that boost enrollment and engagement, ultimately contributing to client satisfaction.
Collaborate with the Cylinder marketing team, utilizing your expertise to tailor existing materials and co-create new campaigns that address specific client needs.