Senior Client Strategist

Morning Consult•New York, NY

1d•$93,300 - $150,100•Hybrid

About The Position

As a Senior Client Strategist at Morning Consult, you’ll serve as a trusted partner to some of the world’s most influential brands—guiding them to maximize the impact of our syndicated data products and platform. You’ll own a portfolio of high-value strategic accounts, developing tailored strategies that align Morning Consult’s data with each client’s unique business goals. You won’t just respond to client needs—you’ll anticipate them. You’ll bring curiosity, structure, and insight to every interaction, acting as both a product expert and strategic advisor. This is a high-impact role on a growing team where your contributions will shape not only client outcomes, but also how our team scales. You will influence internal strategy, support the growth of your peers, and serve as a role model of Morning Consult’s values in action. You’ll thrive here if you’re energized by solving complex client challenges, naturally build trust across functions and levels, and enjoy the blend of strategic thinking and tactical execution. The Client Strategy (Customer Success) Team at Morning Consult: Client Strategists are experts in the Morning Consult Intelligence products and partner closely with our clients to help them leverage the platform to address critical business needs and goals. Our mission is to drive customer engagement, retention, and expansion by helping clients best leverage their subscriptions to Morning Consult’s syndicated solutions.

Requirements

6+ years of experience in a client-facing role, including customer success, consulting, account management, or strategy.
Previous ownership of enterprise or strategic accounts is expected.
Bachelor's degree, or equivalent combination of experience and education.
Ability to travel up to 20% of the time.

Nice To Haves

You connect dots quickly and think three steps ahead. You’re always considering how today’s client moment supports tomorrow’s success.
You tailor messaging across stakeholders, balancing sophistication with clarity. You write with precision and speak with influence.
You bring structure to ambiguity and stay composed during complex or escalated client conversations.
You love diving deep into product functionality and teaching others how to extract value from tools and data.
You crave feedback, are open to new ideas, and continuously look for ways to improve your craft.
You act with urgency (speed), care deeply about client and teammate success (empathy), stick with challenges (grit), sweat the details (accuracy), propose new ideas (creativity), and think about systems (scale).

Responsibilities

Own a portfolio of 30–45 strategic accounts.
Develop proactive client strategies that drive measurable impact, influence renewal outcomes, and uncover growth opportunities.
Become a product expert and consultative partner.
Translate data into action by advising clients on how to apply Morning Consult’s platform to their evolving needs.
Lead seamless onboarding experiences and coach users on how to unlock the full value of our platform and insights.
Identify potential risks or roadblocks early and guide internal teams to deliver timely, thoughtful solutions.
Collect and synthesize client feedback to shape internal product, marketing, and operational roadmaps.
Identify opportunities to surprise and delight clients—through education, partnership moments, or visibility opportunities like case studies and testimonials.
Share learnings generously, support new teammates, and contribute to playbook and process evolution as we scale.