Senior Client Service Representative, Employee Benefits

HUB International•Burnaby, BC

13d•CA$70,000 - CA$90,000•Onsite

About The Position

As a Senior Client Service Representative, you will work with complex clients to address inquiries and manage information regarding employee benefits coverage and administration with minimal advisor oversight. HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team! We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.

Requirements

Successful completion of LLQP and Life License required. (or obtained within 12 months of hire)
Minimum of three to five years’ experience in the employee benefits industry in a client facing role.
Possess or be actively working towards a GBA, RPA or CEBS’ designation.
Post-secondary education in Business Administration or a related field, or an equivalent combination of experience and education.
Ability to build and maintain strong relationships with clients and external stakeholders.
Intermediate or advanced proficiency in MS Office Suite.
Excellent communication, both written and oral.
Proven ability to work in a team environment as well as independently.
Exceptional organization and time management.
Ability to manage confidential information with appropriate level of discretion.

Responsibilities

Manage complex clients (fully insured, ASO, refund accounting etc)
Communicate and liaise with insurance carriers and clients to resolve benefit inquiries, challenges, and claims issues, while advocating for the client and ensuring prompt and thorough handling.
Service clients proactively by trying to anticipate and address their needs and keeping them up to date with relevant benefits information.
Manage all aspects of new client implementation and plan transfers, including master application and employee enrolment documents.
Handle all matters relating to plan amendments, including pricing requests and employee communication bulletins.
Prepare for and attend client meetings and follow through with action items in a timely and concise manner.
Deliver employee benefits administration training and employee education sessions to clients.
Review and deliver to clients group insurance contracts and booklets from insurance carrier
Champion HUB initiatives and processes
Collaborate with internal lines of business
Other duties as assigned