Senior Client Service Manager, Legal Project Management

Wilson Sonsini Goodrich & Rosati, Professional Corporation•Palo Alto, CA

2d•Onsite

About The Position

Wilson Sonsini is seeking a Senior Manager to lead its Client Service team, which operates at the intersection of legal practice, data analytics, and process engineering. This role is crucial for driving efficiency and bringing a sophisticated, data-driven approach to client value delivery. The Senior Manager will act as a strategic partner to attorneys, bridging traditional legal practice with modern legal operations to ensure innovative service delivery. The position reports to the Director of Client Service.

Requirements

Minimum of 7+ years of experience in legal project management, legal operations, or management consulting.
Bachelor’s degree required.
Experience within an AmLaw 100 firm or a sophisticated in-house legal department is highly preferred.
Significant experience managing direct reports and leading multi-disciplinary teams.
Advanced understanding of financial modeling, data visualization tools, and legal tech platforms.
A proven track record of influencing stakeholders and implementing new processes in a traditional or high-pressure environment.
Commitment to maintaining the confidentiality and ethical standards required within a premier global law firm.

Nice To Haves

J.D., MBA, or PMP certification preferred.

Responsibilities

Identify friction points in legal delivery and spearhead change management initiatives, including championing new technologies and refining workflows.
Act as a key point of contact for client legal operations teams, designing bespoke reporting dashboards and communication cadences.
Serve as a lead consultant for partners and clients on scoping, budget engineering, and resource allocation, providing actionable insights to optimize matter profitability.
Partner closely with Finance, IT, and Business Development to integrate the LPM function into the firm’s broader strategic goals.
Respond to inquiries from attorneys and administrative departments, assisting with issue resolution or forwarding to the appropriate personnel.
Advise on improvements to team operational processes to increase efficiency and enhance internal client service.