Client Experience Assistant Legal Project Manager

Davis Wright Tremaine LLP•Los Angeles, CA

1d•Hybrid

About The Position

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Client Experience Assistant Legal Project Manager to join our team in our Seattle, Portland, San Francisco or Los Angeles offices. This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices. The Assistant Legal Project Manager provides essential support for client project teams by assisting with matter management, coordinating administrative and operational processes, and serving as a liaison between attorneys, staff, and firm departments. Responsibilities include supporting reporting efforts, helping to maintain technology tools and knowledge management resources, and contributing to the overall efficiency of client service delivery. The role requires attention to detail, strong organizational and communication skills, and the ability to manage multiple tasks in a professional services environment. At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled. The Client Experience (CX) Team augments the traditional legal services provided to clients through proactive communication, actionable reporting, and operational support. The CX Team is responsible for managing numerous requests that affect the firm’s legal teams, the client’s legal operations team, and corresponding success metrics, requiring deft management of time and resources. The CX Team is tasked with improving the efficiency and financial success of high-volume matters. This necessitates an intimate understanding of law firm economics, available levers for increasing profitability, and tools used to manage finances. Understanding how and when to communicate with our clients helps build trust and strengthens the relationship. The Assistant Client Experience Project Manager will assist in developing formal and informal lines of communication to ensure the firm has a deep connection with our clients.

Requirements

GED or High School Diploma or 4+ years’ experience in legal services or other professional services industry OR Bachelor's Degree and 2+ years’ experience in legal services or other professional services industry required
Familiarity with project management principles and/or process improvement methodologies
Ability to manage multiple priorities with attention to detail
Strong organizational, problem-solving skills and ability to pivot quickly and effectively in changing environments, with a focus on how we can provide a solution and not the reasons we cannot
Strong interpersonal, and communication skills in English and the ability to effectively communicate, both verbal and written, with all levels of a professional services organization.
Experience working collaboratively in a fast-paced, service-oriented environment.
Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, and SharePoint required.
Willingness to learn new technologies quickly and apply them effectively.
Availability and willingness to work overtime as needed.

Nice To Haves

Paralegal certificate preferred
Familiarity with analytics tools (e.g., Power BI) preferred.

Responsibilities

Support attorneys and staff on high-volume matters to ensure deadlines and client service expectations are met.
Assist with the implementation of processes, technologies, and tools that improve efficiency and service delivery.
Contribute to the development and upkeep of knowledge management resources, templates, and reference guides.
Collect and organize data to support reporting on matter activity, staffing, and other client needs.
Learn and use legal project management tools and other technology platforms to create efficiencies.
Provide onboarding assistance for new personnel joining client projects.
Coordinate with client teams and develop familiarity with legal concepts and terminology relevant to supported workstreams.
Assist in defining project scope, deliverables, and timelines in collaboration with program leadership.
Track matter activity, budgets, and project progress under the guidance of project leads.
Provide administrative and task management support to ensure accountability across client teams.
Support the rollout of process improvements and participate in attorney training and coaching sessions.
Help prepare materials and reports to support performance tracking and client reporting.
Coordinate updates to client-facing matter management sites and assist with data accuracy.
Develop a basic understanding of law firm economics, billing, and matter types.
Assist in collecting, organizing, and analyzing financial data for review by program leadership.
Help track budgets, forecasts, and resource utilization, escalating issues as needed.
Support the preparation of reports on financial performance and operational trends for attorneys and clients.
Serve as a point of contact for internal stakeholders and assist with client inquiries under the direction of program leadership.
Help coordinate communications between attorneys, staff, and client teams.
Prepare agendas, take notes, and support follow-up for business review and client meetings.
Assist in the preparation of client-facing reports, presentations, and other deliverables.