Senior Client Service Manager, Legal Project Management

Wilson Sonsini • San Diego, CA

21h • Onsite

About The Position

At Wilson Sonsini, the Client Service team operates at the nexus of legal practice, data analytics, and process engineering, recognizing the rapid evolution of the legal industry. This Senior Manager role is tasked with leading efforts to drive efficiency and implement a sophisticated, data-driven approach to client value delivery. Reporting to the Director of Client Service, the Senior Manager will act as a strategic partner to attorneys, guiding them through complex matter lifecycles. The primary objective is to bridge the gap between traditional legal practice and modern legal operations, ensuring that service delivery is as innovative as the clients the firm represents.

Requirements

• Minimum of 7+ years of experience in legal project management, legal operations, or management consulting.
• Bachelor’s degree is required.
• Significant experience managing direct reports and leading multi-disciplinary teams.
• Advanced understanding of financial modeling, data visualization tools, and legal tech platforms.
• A proven track record of influencing stakeholders and implementing new processes in a traditional or high-pressure environment.
• Commitment to maintaining the confidentiality and ethical standards required within a premier global law firm.

Nice To Haves

• A J.D., MBA, or PMP certification preferred.
• Experience within an AmLaw 100 firm or a sophisticated in-house legal department is highly preferred.

Responsibilities

• Identify friction points in legal delivery and spearhead change management initiatives, including championing the adoption of new technologies and refining workflows to enhance the firm’s competitive edge.
• Act as a key point of contact for client legal operations teams, designing bespoke reporting dashboards and communication cadences that align with the specific KPIs of top-tier clients.
• Serve as a lead consultant for partners and clients on scoping, budget engineering, and resource allocation, providing actionable insights to prevent "budget surprise" and optimize matter profitability for clients in the Client Service Program (CSP).
• Partner closely with Finance, IT, and Business Development to ensure the LPM function is integrated into the firm’s broader strategic goals.
• Respond to inquiries from attorneys and administrative departments, assisting with issue resolution or forwarding to the appropriate person for handling.
• Advise on improvements to team operational processes to increase efficiency and enhance internal client service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees