Key Private Bank Sr. Client Service Associate
About The Position
The Senior Client Service Associate supports Lead Institutional Advisors, Regional Consultants, and Consultants while administering an assigned portfolio of institutional relationships. The role provides high-level client service and administrative support, maintains knowledge of institutional products and services, and collaborates across teams to resolve client issues. It involves experience with ERISA, compliance, reporting, trust and custody, investment management, and nonprofit services, with an emphasis on client satisfaction, relationship retention, and process improvement. The position partners with advisors and consultants to service institutional accounts, carry out client-directed trades and transactions, and complete financial reporting. It also handles cash transactions and reporting, maintains client and file systems, interprets trust and custody documentation, supports required government reporting, and identifies operational or investment solutions for clients. The position reports to the Team Lead Manager and follows a mobile-office schedule of three days in the office and two days working from home.
Requirements
- Undergraduate degree in a business-related field.
- At least 3 years of industry experience working with corporate, nonprofit, foundation, endowment, public fund, and/or Taft-Hartley clients in an administrative capacity or other client service role.
- Demonstrated strong client service skills.
- Knowledge of securities processing and bank operations.
- Excellent analytical, oral and written communication, interpersonal, and problem-resolution skills.
- Strong PC skills, especially Excel, Word, Power Kofax PDF, and PowerPoint.
Nice To Haves
- Competence with trust/custody, pension, nonprofit, alternative assets, general banking, operating fund, and charitable planning needs.
- Client consultation or advocacy background.
- Knowledge of securities processing and bank operations.
- Public speaking experience.
Responsibilities
- Support Lead Institutional Advisors, Regional Consultants, and Consultants in servicing and overseeing an assigned portfolio of institutional accounts.
- Ensure timely and accurate execution of client-directed trades and transactions, and complete required financial reporting.
- Maintain working knowledge of institutional trust and custody client needs, IA products, and operational processes, including onboarding, asset collection, alternative assets, pension payment systems, and client and file system maintenance.
- Process daily cash transactions, including wire transfers, check preparation, cash movements, deposits, and forwarding client trading requests.
- Review and manage daily cash reports; prepare reports, correspondence, and technical documentation; and support special projects as requested.
- Build and maintain relationships with clients and external service providers, including consultants, third-party administrators, accountants, auditors, and outside RIAs.
- Read, interpret, and apply institutional trust and custody agreements and related documentation for administrative and fiduciary purposes.
- Service assigned institutional relationships in compliance with KeyBank policies and procedures and applicable regulatory and legal requirements.
- Provide collaborative, client-focused service and demonstrate teamwork and service excellence with clients and internal partners.
- Support client reporting requirements to the Department of Labor, Pension Benefit Guaranty Corporation, and Internal Revenue Service.
- Partner with internal support teams, investment management, and other business units to identify process improvements and recommend operational or investment solutions to IA clients.
- Provide backup support for other Client Service Associates and assigned Relationship Managers as needed.
Benefits
- Base hourly pay range of $27.40–$41.83.
- Incentive compensation, which may include production, commission, and/or discretionary incentives.
- Eligible for benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
