Key Private Bank Associate Relationship Manager

KeyBank • Toledo, OH

5d • Hybrid

About The Position

The Associate Relationship Manager (ARM) serves Key Private Bank clients by managing and building relationships through knowledgeable advice aligned with clients’ financial goals. The ARM identifies growth opportunities within an existing book of high-net-worth clients and through internal referrals, works toward individual sales goals, and partners with experienced Relationship Managers throughout the sales process. The role involves understanding clients’ financial needs, coordinating advisory resources, recommending banking, borrowing, and investment solutions, and documenting and advancing client strategies. The position is categorized as hybrid (sales), with an emphasis on in-office presence and flexible options when work can be performed effectively in a mobile environment. Occasional travel, including overnight stays, is required.

Requirements

• At least 3 years of financial services-related experience.
• A bachelor’s degree in a business-related field or equivalent experience.
• Excellent client relationship and partnering skills.
• Deep knowledge of financial products and banking regulations.
• Excellent written and verbal communication skills.
• Sales or customer service experience.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Ability to meet the physical demands of general office work, including prolonged sitting, communicating in person or by phone, frequent PC or laptop use, and occasional lifting, pushing, or pulling of bags up to 10 pounds.

Nice To Haves

• Bachelor’s degree in a business-related field.
• FINRA Series 7 license.
• FINRA Series 66 license, or FINRA Series 63 and Series 65 licenses.
• Experience working with high-net-worth individuals and their financial issues.
• Experience working in credit teams and understanding the importance of asset quality and exceptional customer service.

Responsibilities

• Identify opportunities to retain, expand, and acquire client relationships.
• Gather client information and consult with appropriate team members to recommend banking, borrowing, and investment solutions.
• Engage and coordinate the extended advisory team according to client needs and act as the client advocate or representative on the team.
• Engage the Market Leader or another Relationship Manager when needed based on the complexity of a client relationship.
• Develop an understanding of clients’ needs by reviewing and analyzing personal and business financial data, Relationship Reviews, CRM records, and information from personal meetings.
• Capture client goals in a financial plan.
• Maintain knowledge of the KPB Sales Process, Client Experience, and Client Service Standards.
• Use designated tracking tools to document progress on implementing client strategies and maintain a disciplined client review process.
• Meet or exceed assigned individual sales goals by expanding existing relationships, closing referrals, and capturing new business.
• Prepare and deliver in-person client presentations, individually or as part of a team, presenting appropriate financial solutions through consultative reviews and proactive contact.
• Participate in community organizations and demonstrate Key’s commitment to the local community.
• Maintain knowledge of financial wealth management and brokerage investment advisory services and products, as well as competitors and their products.
• Perform other duties as assigned and comply with KeyBank policies and procedures, including professional and ethical conduct and acting in clients’ and Key’s best interests.
• Routinely and frequently operate a motor vehicle with a valid driver’s license.

Benefits

• Eligible for benefits; specific benefits are not listed in the posting.
• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level