Senior Client Project Manager

Highmark Health • Pittsburgh, PA

12d • Hybrid

About The Position

Highmark Health is seeking a highly skilled and strategic Lead Project Manager to drive the successful planning, execution, and delivery of complex, high-impact initiatives. This role is crucial for advancing our business and operational excellence across the organization, touching critical areas such as operational and business readiness, change management, and process improvement. The Lead Project Manager will own all aspects of the project lifecycle, from initial concept through final delivery, ensuring projects are completed on time, within budget, and to the highest quality standards. This involves proactive resource management, robust risk mitigation, and fostering effective communication with all stakeholders, including executive leadership. Beyond traditional project management, the ideal candidate will operate as a trusted advisor, demonstrating strong organizational leadership, strategic planning capabilities, and the ability to influence stakeholders across a matrix environment. This individual will translate strategic objectives into actionable plans, effectively present to executives, and provide decision support that consistently delivers measurable business value. A passion for continuous improvement, process optimization, and a keen eye for leveraging automation and AI enablement will be highly valued.

Requirements

• US Citizen (due to contractual/access requirements)
• 5 years of experience in project management to include successfully delivering complex projects on time and within budget and managing multiple projects concurrently
• Proficiency in project management software (e.g., MS Project, Jira, Asana, etc.)
• Strong understanding of project management principles and best practices.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional written and verbal communication skills, including the ability to present information clearly and concisely to diverse audiences.
• Strong organizational and time management skills, with a demonstrated ability to prioritize tasks and manage competing demands.

Nice To Haves

• Experience in project management in the healthcare or health insurance industry
• Experience using a range of project methodologies (Agile, Waterfall, etc.)
• Experience delivering projects in the billing/payer space, customer service and payment
• Project Management Professional (PMP)

Responsibilities

• Lead the end-to-end planning, execution, and delivery of large to extra-large projects, ensuring alignment with strategic objectives.
• Manage project scope, schedule, budget, and resources effectively, proactively identifying and mitigating risks.
• Drive operational and business readiness for new initiatives, overseeing change management activities to ensure smooth adoption.
• Champion process improvement and business transformation efforts, focusing on enhancing customer and member experience.
• Cultivate strong relationships with stakeholders, acting as a trusted advisor and providing executive-level presentations and decision support.
• Mentor and guide less experienced project managers, fostering a culture of continuous learning and development.
• Promote and implement continuous improvement methodologies, including lessons learned, operational excellence, and the exploration of automation and AI enablement opportunities.
• Apply deep understanding of healthcare operations, including claims, billing, customer service, and provider experience, to project delivery.
• Develop comprehensive project plans, including detailed schedules, resource allocation, budget management, and risk assessments. Proactively identify and mitigate potential project roadblocks.
• Define and manage project scope, ensuring all deliverables align with business objectives. Manage changes to scope effectively and efficiently.
• Allocate and manage project resources (human, financial, and material) effectively to optimize performance and meet project deadlines.
• Build and maintain strong relationships with key stakeholders, communicating project progress, addressing concerns, and managing expectations.
• Proactively identify, assess, and mitigate project risks and issues, implementing appropriate corrective actions. Maintain a detailed RAID log.
• Prepare and deliver comprehensive project status reports, maintaining meticulous documentation, including project plans, meeting minutes, project artifacts, and approvals.
• Lead and motivate project teams, fostering a collaborative and productive work environment.
• Implement quality control measures to ensure projects meet defined quality standards.
• Other duties as assigned or requested

Benefits

• Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior